Patient Services Assistant

Mercy Hospitals Victoria Ltd; Melbourne; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Flexible rostering

Salary packaging options

Job summary

Mercy Health Australia in Melbourne is seeking a casual Patient Services Assistant to join the Food & Environmental Department at Werribee Mercy Hospital. You will be part of the team supporting the Emergency Department from day one and covering days, afternoons and night shifts on a rotating roster.

You will ensure cleaning and food safety standards are met and contribute to a safe, patient-centred environment within a fast-paced hospital setting.

Qualifications

• Health Services Assistant Certificate III or working towards.
• Current Food Handling Certificate.
• Excellent time management, organisational and communication skills.
• Ability to work in a collaborative team and supervise staff.
• Ability to understand patients’ diet codes.
• Proven ability to supervise and train staff.
• Commitment to safety policies and procedures.
• Experience in Hospital/Hotel/cleaning sectors is desirable.

Responsibilities

• Support the Emergency Department during expansion and daily operations.
• Ensure Victorian Public Health cleaning and Food Safety standards.
• Roster coverage across days, afternoons and nights.
• Assist in supervising and training hospital staff.
• Deliver high standard patient and customer service.

Skills

Time management

Organisational skills

Communication skills

Team collaboration

Customer service

Problem solving

Initiative

Staff supervision

Diet code understanding

Safety awareness

Education

Health Services Assistant Certificate III

Food Handling Certificate

Job description

Employment Type: Casual

Location: Werribee Mercy Hospital

Upload with Application: Resume, cover letter, and all relevant qualifications

About the Opportunity

Werribee Mercy Hospital is entering a landmark new phase, with the opening of a major Emergency Department expansion scheduled for 2026. This expansion will significantly increase our capacity and enable us to meet the rapidly growing healthcare needs of the Wyndham community, providing timely, high-quality emergency care to an additional 25,000 patients each year. As Mercy Health prepares to launch this expanded service, we are seeking Patient Services Assistants who are motivated to be part of something more than a standard role. These roles will play a critical part in building and shaping the workforce that will support the Emergency Department from day one. This is a rare opportunity to join a service at a defining moment, contributing to the establishment of a modern, high-capability Emergency Department within one of Australia’s fastest-growing corridors. You will play a key role in delivering high-quality emergency care within a growing and evolving service.

Werribee Mercy Hospital is a Public Hospital located in the rapidly growing western suburbs of Melbourne. We currently have a career opportunity for a qualified and experienced Patient Services Assistant to join the Food & Environmental Department management team. Based at Werribee Mercy Hospital. Casual with ability to cover dayshift, afternoon shift and night shift. Monday to Sunday roster. Job satisfaction in a busy and fast-paced work environment. Responsible for ensuring that Victorian Public Health cleaning, and Food Safety standards are met.

What you’ll bring

• Health Services Assistant Certificate III, or equivalent, or working towards.
• Current Food Handling Certificate.
• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
• Ability to understand patients’ diet codes.
• Proven ability to supervise and train staff to achieve appropriate standards.
• Excellent customer service skill and attention to detail.
• A commitment to policies & procedures in order to maintain a safe and healthy environment for patients, staff and members of the public.
• Demonstrated ability to show initiative and work within a team environment.
• Experience within a Hospital, Hotel or cleaning sector (desirable).
• Proven ability to supervise and train staff.

Requirements & Qualifications

You’ll also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check and Working with Children Check.
• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

Benefits & Development

You’ll also enjoy a range of other benefits:

• Develop and expand your skills, knowledge and impact across the scope of practice.
• Advance your career with ongoing professional development opportunities and educational resources in a supportive environment.
• Find a better balance with a flexible rostering.
• Make the most of your pay with our generous salary packaging options.

Company Culture

Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Across a 100-year legacy of care, our teams provide security, stability and opportunities to grow.

Diversity & Inclusion

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Traditional Lands Acknowledgment

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

Company Overview

Mercy Health Australia is renowned for its unwavering commitment to providing compassionate and patient-centered health services and aged care services. If you're value and display empathy, integrity, and are seeking the opportunity to make a real difference, we invite you to join us! Mercy Health is made up of 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development. Mercy Health employs people from many cultures and backgrounds who, irrespective of their beliefs, share a common bond to care for those in need. We look forward to welcoming you to your journey with Mercy Health.