Patient Services Assistant

Mercy Health; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Skill development

Professional development opportunities

Flexible rostering

Salary packaging options

Job summary

Mercy Health is seeking a qualified Patient Services Assistant to join the Food & Environmental Department at Werribee Mercy Hospital. This casual position covers days, afternoons and nights, based at the hospital location in Melbourne’s western suburbs.

You will help maintain safety standards, support staff training and participate in delivering patient-centred care in a fast-paced setting as the Emergency Department expands to meet community needs.

Qualifications

• Excellent time management, organisational and communication skills.
• Ability to adapt and problem solve.
• Ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
• Commitment to policies and procedures to maintain a safe environment for patients, staff and the public.
• Demonstrated ability to supervise and train staff to achieve standards.
• Experience within a Hospital, Hotel or cleaning sector (desirable).
• Proven ability to supervise and train staff.

Responsibilities

• Based at Werribee Mercy Hospital and rostered casual shifts across days, afternoons and nights.
• Support the Food & Environmental Department management team to maintain high standards.
• Ensure Victorian Public Health cleaning and Food Safety standards are met.
• Provide excellent patient-centred service within a busy hospital environment.

Skills

Time management

Organisational

Communication

Problem solving

Teamwork

Customer service

Initiative

Education

Health Services Assistant Certificate III

Job description

Employment Type: Casual
Location: Werribee Mercy Hospital
Upload with Application: Resume, cover letter, and all relevant qualifications

Werribee Mercy Hospital is entering a landmark new phase, with the opening of a major Emergency Department expansion scheduled for 2026. This expansion will significantly increase our capacity and enable us to meet the rapidly growing healthcare needs of the Wyndham community, providing timely, high-quality emergency care to an additional 25,000 patients each year.

As Mercy Health prepares to launch this expanded service, we are seeking Patient Services Assistants who are motivated to be part of something more than a standard role. These roles will play a critical part in building and shaping the workforce that will support the Emergency Department from day one.

This is a rare opportunity to join a service at a defining moment, contributing to the establishment of a modern, high-capability Emergency Department within one of Australia's fastest-growing corridors. You will play a key role in delivering high-quality emergency care within a growing and evolving service.

About the opportunity

Werribee Mercy Hospital is a Public Hospital located in the rapidly growing western suburbs of Melbourne. We currently have a career opportunity for a qualified and experienced Patient Services Assistant to join the Food & Environmental Department management team.

• Based at Werribee Mercy Hospital.
• Casual with ability to cover dayshift, afternoon shift and night shift.
• Monday to Sunday roster.
• Job satisfaction in a busy and fast-paced work environment.
• Responsible for ensuring that Victorian Public Health cleaning, and Food Safety standards are met.

What you'll bring

You're resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have:

• Health Services Assistant Certificate III, or equivalent, or working towards.
• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
• Ability to understand patients' diet codes.
• Proven ability to supervise and train staff to achieve appropriate standards.
• Excellent customer service skill and attention to detail.
• A commitment to policies & procedures in order to maintain a safe and healthy environment for patients, staff and members of the public.
• Demonstrated ability to show initiative and work within a team environment.
• Experience within a Hospital, Hotel or cleaning sector(desirable).
• Proven ability to supervise and train staff.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check and Working with Children Check.
• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

You'll also enjoy a range of other benefits:

• Develop and expand your skills, knowledge and impact across the scope of practice.
• Advance your career with ongoing professional development opportunities and educational resources in a supportive environment.
• Find a better balance with a flexible rostering.
• Make the most of your pay with our generous salary packaging options.

Where there's life, there's Mercy.

Where there's care, there's You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that's gone before, to grow your impact and gain experience that's hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people's lives - and your career.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.