Patient Services Administrator – Reception

Australian Capital Territory; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Flexible working conditions

Employee Assistance Program

Onsite Physiotherapists

Onsite staff facilities

Job summary

Canberra Health Services (CHS) is seeking an Administration Officer – Reception within the Division of Medicine for a full-time temporary role with the possibility of permanency. You will manage reception duties, answer phone enquiries, liaise with patients and a range of stakeholders, and deliver high-quality customer service to support patient flow and staff in a busy hospital environment.

Applicants should have knowledge of the Medical Benefits Schedule and be proficient with computerised

Qualifications

• Knowledge of the Medical Benefits Schedule and ability to apply this knowledge in practice.
• Experience overseeing data input into computerised recording and statistical systems.
• Excellent customer service, communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing.

Responsibilities

• Provide reception services, including answering phone enquiries and liaising with patients and stakeholders.
• Deliver high-quality customer service and assist with patient management administration.
• Maintain official records and provide administrative support to nursing and medical staff to ensure seamless care.

Skills

Customer service

Communication

Reception

Interpersonal skills

Tools

Computerised records system

Job description

Canberra Health Services (CHS) is seeking an Administration Officer – Reception within the Division of Medicine for a full-time temporary role with the possibility of permanency. You will manage reception duties, answer phone enquiries, liaise with patients and a range of stakeholders, and deliver high-quality customer service to support patient flow and staff in a busy hospital environment.

Applicants should have knowledge of the Medical Benefits Schedule and be proficient with computerised