Client Support Officer - BreastScreen ACT | Part-time Permanent

Australian Capital Territory; Canberra; On-site; AUD 34,000 - 52,000; Part time

Benefits offered by this job

Competitive pay rates

Salary packaging options

Flexible working conditions

Employee Assistance Program

Onsite Physiotherapists

Job summary

Canberra Health Services is seeking a Client Support Officer for BreastScreen ACT. This part-time permanent role focuses on delivering high-quality administrative and customer service support in a busy healthcare environment.

You will work closely with clinicians and patients, manage enquiries, maintain records and data, and contribute to service delivery while upholding confidentiality and professionalism.

Qualifications

• Highly organised with the ability to prioritise tasks and meet deadlines.
• Strong interpersonal and problem-solving skills with attention to detail.
• Confidential handling of healthcare information and data entry experience.

Responsibilities

• Provide high-quality administrative and office support to clinicians, patients and carers.
• Serve as the first point of contact, delivering exceptional customer service and handling enquiries.
• Maintain accurate records, manage data entry, and support day-to-day operations.
• Share knowledge by supporting, training and mentoring colleagues as needed.

Skills

Customer service

Organisation

Data entry

Communication

Problem solving

Tools

Microsoft Office

Job description

Client Support Officer - BreastScreen ACT
Part-time Permanent

• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Access to Employee Assistance Program.
• Access to onsite Physiotherapists.

About the Role: Do you thrive in a fast-paced environment where customer service comes first? Are you highly organised, accurate, and able to manage competing priorities? Do you want to play an important role supporting patients, carers, and clinical staff?

Join a dedicated team supporting clinicians, patients, and their carers by providing high-quality administrative and office support in a busy healthcare environment. As a friendly and professional first point of contact, you will deliver exceptional customer service, assist with enquiries, and help ensure the smooth day-to-day operation of the service.

Working collaboratively with staff across the Canberra Region Cancer Centre, you will provide flexible administrative support, maintain accurate records and data entry, and contribute to the delivery of high-quality services. You will also have the opportunity to share your knowledge by supporting, training, and mentoring colleagues, while working in accordance with established policies, procedures, and best practice standards.

Our ideal candidate will be highly organised, with the ability to prioritise tasks, meet deadlines, and respond effectively to changing priorities. You will bring strong organisational, interpersonal, and problem-solving skills, along with well-developed computer experience and the ability to quickly learn new medically based programs. With a high level of attention to detail, you will demonstrate a strong understanding of confidentiality within a healthcare environment and consistently provide outstanding customer service with professionalism and care.

Please note prior to commencement successful candidates will be required to:

• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy

Note: This position is part-time at 22.05 hours per week and the full-time salary noted above will be pro-rata.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website .

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

Note

This position is part-time at 22.05 hours per week and the full-time salary noted above will be pro-rata.

Administration and Governance
Healthcare, Medical and Allied Services