Patient Services Administrator

Mater Health Services; Mackay Regional; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Career growth opportunities

Professional development

Salary packaging

Health and wellbeing support

Discounted parking

Cafe/food discounts

Supportive workplace culture

Job summary

Mater Health Services is seeking a customer-focused Administrator to join Mater Private Hospital Mackay in a casual position. You will provide high-quality administrative support to clinical teams, patients and visitors, while ensuring data quality and efficient operations.

Reporting to the Administration Team Leader/Manager, you will balance competing priorities, manage receptions, admissions and discharges, perform health fund checks and patient payments, support bookings and rostering, and

Qualifications

• Exceptional customer service skills and a patient-centred approach.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent written, verbal and interpersonal communication skills.
• Proven ability to work both independently and collaboratively within a team environment.
• Strong attention to detail and the ability to analyse information to identify issues and implement solutions.
• Knowledge of health information systems and patient administration processes.
• Experience working within a hospital, healthcare or medical setting (desirable).

Responsibilities

• Providing a high level of administrative support to clinical and operational teams.
• Delivering exceptional customer service to patients, visitors, medical practitioners and staff.
• Managing reception activities, including patient admissions and discharges.
• Conducting health fund eligibility checks and processing patient payments.
• Supporting bookings, appointments, admissions and course enrolments.
• Assisting with banking reconciliation, purchasing and inventory management.
• Coordinating maintenance requests and general operational support activities.
• Performing clinical transcription, records management and patient information requests.
• Monitoring and maintaining data quality, identifying and correcting discrepancies as required.
• Supporting rostering activities in line with relevant work instructions and enterprise agreements.

Skills

Customer service

Organisational skills

Communication

Teamwork

Microsoft Office

Healthcare information systems

Analytical problem solving

Attention to detail

Tools

Microsoft Office

Job description

Mater Health Services is seeking a customer-focused Administrator to join Mater Private Hospital Mackay in a casual position. You will provide high-quality administrative support to clinical teams, patients and visitors, while ensuring data quality and efficient operations.

Reporting to the Administration Team Leader/Manager, you will balance competing priorities, manage receptions, admissions and discharges, perform health fund checks and patient payments, support bookings and rostering, and