Patient Revenue Liaison — Billing & Consent Specialist

Women's; Melbourne; Hybrid; AUD 77,000 - 86,000; Full time

Benefits offered by this job

Salary packaging benefits

Wellness initiatives and wellbeing/健康

Public transport options at doorstep

Onsite facilities (post office, shops,

Breastfeeding and pumping rooms

Mentoring and career development

Five weeks annual leave

Job summary

The Women’s in Melbourne’s Parkville site is seeking a Patient Liaison Officer to maximise private patient revenue through informed financial consent, billing, and accurate private accounts. You will collaborate with patients, clinicians and insurers to ensure compliant revenue outcomes and contribute to financial sustainability.

Key duties include guiding patients on insurance and billing, managing inquiries and collections, and working with multidisciplinary teams to optimise revenue and

Qualifications

• Experience in healthcare administration or similar role is preferred.
• Strong organisational skills with ability to manage multiple priorities.
• Experience building effective working relationships across multidisciplinary teams.
• Commitment to delivering exceptional service and patient outcomes.

Responsibilities

• Provide informed financial consent to patients and guidance on insurance/billing.
• Manage private patient billing activities, inquiries and revenue collection per policies.
• Liaise with clinical teams, private insurers and external agencies to support accurate funding and billing outcomes.
• Identify opportunities to optimise revenue and improve processes through education and stakeholder engagement.

Skills

Healthcare administration

Organisational skills

Relationship building

Customer service

Job description

The Women’s in Melbourne’s Parkville site is seeking a Patient Liaison Officer to maximise private patient revenue through informed financial consent, billing, and accurate private accounts. You will collaborate with patients, clinicians and insurers to ensure compliant revenue outcomes and contribute to financial sustainability.

Key duties include guiding patients on insurance and billing, managing inquiries and collections, and working with multidisciplinary teams to optimise revenue and