Patient Navigator

Alfred Health; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Onsite car & bike parking

Fitness Passport membership

ProSport memberships

Childcare services

Job summary

Alfred Health's Alfred Cancer Program seeks Administrative Patient Navigators to support the haematology/medical oncology MDT, handling initial inquiries from patients and carers. You will aid patient flow and coordinate appointment scheduling and billing within The Alfred's cancer care services.

The role provides direct support to Clinical Nurse Consultants and Nurse Practitioners, with a strong emphasis on confidentiality and teamwork in a busy hospital setting.

Qualifications

• Healthy service administration experience in a health setting.
• Experience with EMR/iPM or similar Health IT systems.
• Excellent communication with a large professional team.
• Strong time management and organisational skills.
• Demonstrated ability to handle day-to-day accounts and reporting.

Responsibilities

• Provide first line response to calls from patients, carers and referrers.
• Support patient flow and timely access to cancer care services.
• Provide administrative support for multidisciplinary meetings.
• Ensure appointments are scheduled and billed correctly.

Skills

Customer focused

Health IT systems

Communication skills

Time management

Positive attitude

Microsoft Office

Administrative skills

Confidentiality

VINAH data collection

Team collaboration

Tools

MS Word

MS Excel

MS Outlook

PowerPoint

Job description

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Fixed term LSL backfill until 18 December 2026
• Full time (76 hours per fortnight)
• Managers and Administrative Worker Grade 2 Level 1 (HS2)
• Located atThe Alfred
• Great staff benefits!

The Department

The Alfred Cancer Program is responsible for the overall delivery of a comprehensive cancer service which involves a number of clinical areas and units including; Medical Oncology, Clinical Haematology, Bone Marrow Transplant, Apheresis, State-wide Haemophilia Service, Radiation Oncology, Clinical Trials, Palliative Care and the Victorian Melanoma Service. The Alfred Health Clinical Haematology and Medical Oncology service offers a multidisciplinary setting for the diagnosis, treatment and follow-up of the entire range of haematological and oncological diseases.

The Role

Alfred Cancer are seeking Administrative Patient Navigators who are an integral part of the haematology/medical oncology multi-disciplinary team, playing an important role in providing the first line response to incoming calls from patients, carers and referrers in the community. They are an expert in supporting patient flow through the cancer care system and in facilitating timely patient access. Patient Navigators provide administrative support for multidisciplinary team meetings as well as ensuring patient appointments are scheduled and billed appropriately. This role is a direct support to both Clinical Nurse Consultants and Nurse Practitioners working within Haematology or Medical Oncology.

Skills and Experience Required

• Personable, customer focused approach, and commitment to high quality service
• Previous health service administration experience including Health IT systems i.e. EMR, iPM
• Excellent communication skills with an ability to interact and deal with a large professional team
• Demonstrated high level time management and interpersonal skills
• Motivated and enthusiastic with a positive attitude toward work and colleagues
• Proficient in Microsoft Office Word for Windows, Excel, Outlook and PowerPoint
• Sound administrative and organisational skills as well as experience in handling day-to-day accounts and reporting.
• Flexibility to attend to a variety of administrative duties
• Understanding of confidentiality and privacy legislation
• Demonstrated ability to plan work flows, prioritise and delegate in order to meet deadlines
• Understanding of VINAH data collection

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Access for you and your family to an extensive network of health and fitness facilities through Fitness Passport membership
• Enjoy excellent onsite fitness facilities at The Alfred via ProSport(pre-tax memberships)
• Childcare services at The Alfred managed by KU Children's Services

If applicable, please specify specific requirements that you require in your cover letter or CV.

For enquiries regarding this position, please contact Danielle Lee, Ambulatory Cancer Services Manager - [e-mail]

Applications close 11pm AEDT, Friday 16th October 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.