Patient Liaison Officer

NSW Health; Randwick City Council; On-site; AUD 78,000 - 80,000; Full time

Benefits offered by this job

Flexible work opportunities

Salary packaging

Meal entertainment benefits

Accrued days off (ADOs)

Fitness passport

Employee assistance program (EAP)

Job summary

NSW Health in Randwick seeks a Patient Liaison Officer to maximise private patient and compensable revenue opportunities. The role handles complex financial elections and serves as a key escalation point for revenue issues.

Responsibilities include training CSAs and Admissions Liaison Officers, ensuring compliance, and maintaining accurate chargeable paperwork across systems to support billing outcomes. Equal opportunity employer; child safe standards observed.

Qualifications

• Australian citizenship or permanent residency required.

Responsibilities

• Maximise private patient and compensable revenue opportunities and manage complex patient financial elections.
• Deliver revenue-related training to Clinical Support Administrators (CSAs) and Admissions Liaison Officers to build frontline capability and compliance.
• Ensure chargeable patient paperwork is accurately captured across revenue, admission and other frontline patient information systems to support successful billing outcomes.

Job description

Employment Type:PermanentFull Time and Part Time Opportunities Available
Position Classification:Admin Off Lvl 4
Remuneration:78183.85 - 79973.57 full-time equivalent base salary range (+12% super + 17.5% leave loading and salary packaging)
Hours Per Week:up to 38
Requisition ID:REQ696588
Location: Randwick
Applications Close: Midnight on 4 October 2026
For role related queries or questions contact Christopher Matthey on ***************@health.nsw.gov.au

As the largest paediatric health service in Australia, we care for thousands of children each year, in hospital and at home. Our people are united by compassion, collaboration and excellence in care.

What you'll be doing

The Patient Liaison Officer is a specialist revenue role responsible for maximising private patient and compensable revenue opportunities. The role manages complex patient financial elections, serves as the primary escalation point for frontline revenue issues, and ensures seamless integration between patient administration and revenue claiming.
A key responsibility is delivering revenue-related training to Clinical Support Administrators (CSAs) and Admissions Liaison Officers, building frontline capability and compliance. The Patient Liaison Officer maintains ongoing liaison with CSAs to monitor revenue compliance, resolve system mismatches, correct incomplete records, and ensure all chargeable patient paperwork is accurately captured across revenue, admission, and other frontline patient information systems to support successful billing outcomes.

Additional Benefits (where applicable): Flexible work opportunities, Salary packaging and meal entertainment benefits, accrued days off (ADOs), fitness passport, employee assistance program (EAP)

Child Safe Standards:
SCHN is committed to maintaining a child-safe environment that respects and upholds the rights of children and young people, in line with NSW Health's commitment to the Child Safe Standards.We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Additional Information:

SCHN is an Equal Opportunity Employer that values diversity, recognising that a diverse workforce strengthens our culture and enhances the care we provide to children, young people and their families.

Permanent NSW Health roles require Australian citizenship or permanent residency. Temporary visa holders may be considered where no suitable Australian citizen or permanent resident is identified.

Where required, overseas qualifications must be formally assessed by the Department of Education or relevant authority for recognition in Australia.

An Eligibility List may be created for future permanent and temporary full or part time vacancies.