Patient-Focused Phlebotomy Receptionist (Part-Time, Flexible Hours)

Cambridge University Hospitals NHS Foundation Trust; Town of Cambridge; On-site; AUD 38,000 - 49,000; Part time

Benefits offered by this job

On-site facilities

Bus travel discount

Free Park and Ride

Subsidised parking

Canteen 24/7

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a friendly Outpatients Phlebotomy Receptionist to join our busy team in Cambridge. This part-time, permanent role supports the Outpatient Blood Test Department, handling bookings, patient flow and inquiries with compassion.

You will work 09:00–17:00 on Monday to Wednesday, delivering a welcoming service to patients and colleagues, using EPIC and other systems, and collaborating with phlebotomy and clinical teams to ensure smooth,

Qualifications

• Friendly, patient and committed to excellent customer care.
• Able to work calmly under pressure in a fast-paced clinical environment.
• Confident using computer systems (including EPIC)
• Strong communicator with good organisational skills.
• Reliable, proactive and a positive team player.

Responsibilities

• Book and manage blood test appointments, ensuring accuracy and a positive patient experience.
• Manage patient flow within a busy waiting area, helping to maintain order and reduce waiting times.
• Answer telephone enquiries promptly, professionally, and with compassion.
• Escalate concerns to Management, particularly during periods of overcrowding or service pressure.
• Record and send daily attendance numbers to the management team.
• Communicate with clinics when blood requests are missing from EPIC or require clarification.
• Provide a welcoming and supportive service to all patients, respecting diverse backgrounds and needs.
• Work closely with the phlebotomy and clinical teams to support safe, efficient service delivery.

Skills

Customer service

Communication

Calm under pressure

Teamwork

Administrative skills

Tools

EPIC

Job description

Cambridge University Hospitals NHS Foundation Trust is seeking a friendly Outpatients Phlebotomy Receptionist to join our busy team in Cambridge. This part-time, permanent role supports the Outpatient Blood Test Department, handling bookings, patient flow and inquiries with compassion.

You will work 09:00–17:00 on Monday to Wednesday, delivering a welcoming service to patients and colleagues, using EPIC and other systems, and collaborating with phlebotomy and clinical teams to ensure smooth,