Patient‑Focused NHS Receptionist & Admin

Colchester Hospital University NHS Foundation Trust; Ipswich City; On-site; AUD 40,000 - 47,000; Full time

Benefits offered by this job

Pension scheme

Unsocial hours payments

27 days annual leave on commencement (

NHS discounts

Staff Health and Wellbeing programme

Job summary

Colchester Hospital University NHS Foundation Trust is offering a Receptionist/Administrator position based at Ipswich Hospital, working in the oncology and haematology outpatients and Woolverstone day unit. You will be the first point of contact for patients, providing a friendly, welcoming face and ensuring smooth administrative processes in a busy outpatient environment.

The role involves maintaining appointment lists, processing clinic reports, answering calls promptly, and supporting the

Responsibilities

• Consistent provision of administration support to the team.
• To ensure high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis.
• Ensure queries are dealt with in an appropriate timely manner
• Managing patient waiting lists to ensure that RTT and Cancer Performance wait times are achieved. Escalate potential breach dates before booking to appropriate person
• Completion of the department appointment report ensuring that clinic outcomes are acted upon
• Process oncology and haematology department appointment reports for clinics held elsewhere or remote clinics
• Providing an efficient and polite service to callers by answering the telephone in a prompt and courteous manner in accordance with trust guidelines
• Ensure clinic outcomes are acted upon in timely manner
• Ensure department appointment reports are processed

Job description

Colchester Hospital University NHS Foundation Trust is offering a Receptionist/Administrator position based at Ipswich Hospital, working in the oncology and haematology outpatients and Woolverstone day unit. You will be the first point of contact for patients, providing a friendly, welcoming face and ensuring smooth administrative processes in a busy outpatient environment.

The role involves maintaining appointment lists, processing clinic reports, answering calls promptly, and supporting the