Patient Experience Specialist — Medical Reception

Dr Preetam Ganu; Adelaide; On-site; AUD 52,000 - 68,000; Full time

Job summary

Full Circle Care Women's Health Centre is seeking a Medical Receptionist to be the first point of contact, delivering a welcoming patient experience while coordinating appointments, billing, and communications. You will support clinicians and maintain accurate records with a high level of confidentiality.

The role requires prior medical reception or healthcare admin experience, strong communication skills, and proficiency in Xestro and Microsoft 365.

Qualifications

• Previous experience in medical reception or healthcare administration desirable.
• Minimum 2 years' experience in medical reception/administration and multidisciplinary healthcare practices highly regarded.
• Excellent written and verbal communication and interpersonal skills.
• High level of organisation and attention to detail.
• Ability to manage competing priorities in a busy environment.
• Professional presentation and discretion.
• Proficiency in practice management software Xestro.
• Proficiency in Microsoft 365 suite - Outlook, Word, Excel, SharePoint, Teams, PowerPoint.

Responsibilities

• Greet patients and visitors in a professional and welcoming manner.
• Manage patient arrivals and departures efficiently.
• Manage incoming telephone calls and enquiries in accordance with practice procedures.
• Schedule and manage appointments in line with clinician availability and practice policies.
• Maintain accurate appointment records within Xestro, the practice management system.
• Process private billing, EFTPOS transactions, Medicare claims and private health claims in accordance with practice procedures.
• Maintain accurate and secure patient records and ensure confidentiality and privacy requirements are maintained at all times.
• Coordinate surgical bookings in accordance with clinician instructions and practice procedures.
• Liaise with hospital booking offices to secure theatre dates and confirm availability.
• Maintain patient confidentiality in accordance with privacy legislation and comply with practice policies, procedures, and Code of Conduct

Skills

Medical reception experience

Healthcare administration

Communication skills

Organisational skills

Attention to detail

Professional presentation

Discretion

Xestro

Microsoft 365

Tools

Xestro

Microsoft 365

Job description

Full Circle Care Women's Health Centre is seeking a Medical Receptionist to be the first point of contact, delivering a welcoming patient experience while coordinating appointments, billing, and communications. You will support clinicians and maintain accurate records with a high level of confidentiality.

The role requires prior medical reception or healthcare admin experience, strong communication skills, and proficiency in Xestro and Microsoft 365.