Patient Experience & Quality Coordinator (Hybrid)

NSW Health; Liverpool; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

12% superannuation

Annual leave with 17.5% leave loading

One extra day off each month for full‑

Flexible work options

Job summary

NSW Health is seeking a Patient Experience Support Officer (Health Manager Lvl 1) for the SWSLHD Mental Health Service on a permanent full-time basis. The role requires strong organisation and proactive coordination of complaints, feedback and quality processes within healthcare settings.

The successful applicant will bring data-driven insights to improve service delivery and consumer experience, while ensuring timely communication among multiple stakeholders.

Qualifications

• Experience coordinating complaints, consumer feedback, or quality-related processes in a healthcare or comparable environment.
• Ability to analyze data/feedback to identify opportunities for improvement and implement changes.
• Australian C-Class driver's license (including P1 or P2); NSW C class license requirements apply.

Skills

Organisational skills

Stakeholder coordination

Data-driven improvement

Job description

NSW Health is seeking a Patient Experience Support Officer (Health Manager Lvl 1) for the SWSLHD Mental Health Service on a permanent full-time basis. The role requires strong organisation and proactive coordination of complaints, feedback and quality processes within healthcare settings.

The successful applicant will bring data-driven insights to improve service delivery and consumer experience, while ensuring timely communication among multiple stakeholders.