Patient Experience Partner

Royal Flying Doctor Service SA/NT; Darwin; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Generous salary packaging options (up

Flexible work arrangements

Employee Assistance Program

Reward and recognition programs

Learning and development opportunities

Comprehensive onboarding program

Job summary

Royal Flying Doctor Service SA/NT in Darwin is seeking a Patient Experience Partner to connect clinical teams with patients, families and remote communities across the Top End, Big Rivers and East Arnhem regions. You will lead community engagement, gather patient feedback, and translate insights into improvements in person-centered care, while supporting accreditation and partnerships with consumers.

Join a respected charity that values diverse voices and makes a real difference in some of

Qualifications

• Experience with remote populations in community services or healthcare.
• Ability to build trusted relationships with diverse stakeholders.
• Experience leading community engagement strategies from conception to evaluation.

Responsibilities

• Lead and coordinate community engagement, patient feedback and consultation activities.
• Partner with clinical and quality teams to turn insights into improvements in person-centered care.
• Support accreditation requirements and foster a culture of valuing patient stories and feedback.

Skills

Community engagement

Stakeholder relationships

Report writing

Interpersonal skills

Cultural safety

NSQHS Partnering with Consumers

Job description

• Join an innovative team in this new role at Australia’s most reputable charity!
• Full-time ongoing position located in Darwin
• Attractive remuneration and salary packaging benefits

About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)

We are one of Australia’s most trusted and respected health and aeromedical service providers, delivering essential care to people across remote, rural and regional communities throughout South Australia and the Northern Territory.

As part of our ongoing strategic and operational activities within the Northern Territory, we are focused on strengthening our workforce and enhancing capability across the region.

Our five-year Strategic Plan prioritises building innovative, responsive and better-connected services that improve health and wellbeing outcomes for all Australians. You can watch stories about our people, patients and the communities we serve at rfdsnt.com.au

About this Opportunity

As the Patient Experience Partner, you’ll be a vital link between RFDS SA/NT’s clinical teams and the patients, families and communities we serve across the Top End, Big Rivers and East Arnhem regions. This is an opportunity to put patients and communities at the heart of healthcare. You’ll build trusted relationships with remote, Aboriginal and Torres Strait Islander communities, listen to lived experiences, and ensure their voices, perspectives and feedback genuinely influence the way our services are designed, delivered and improved.

Working across the organization, you’ll lead and coordinate meaningful community engagement, patient feedback and consultation activities, while partnering with clinical and quality teams to turn insights into practical improvements in person-centered care. You’ll play an important role in strengthening RFDS SA/NT’s commitment to Partnering with Consumers, supporting our accreditation requirements and helping create a culture where patient stories, feedback and lived experience are valued as an essential part of how we deliver care.

If you’re passionate about community engagement, patient experience and making a tangible difference for people living in some of Australia’s most remote communities, this is an opportunity to have a real impact.

About You

You are a passionate and engaging community and stakeholder professional who is committed to strengthening patient experience, building trusted community relationships and ensuring the voices of patients and communities shape better healthcare.

You will bring:

• Experience working with remote populations in community services or healthcare settings across the Top End.
• Demonstrated ability to build trusted relationships with a diverse range of stakeholders in order to facilitate collaborative outcomes.
• Experience in leading community engagement strategies from conception to evaluation; including project scoping, planning, design, delivery and reporting.
• High-level interpersonal skills with the ability to engage people from a wide range of backgrounds.
• Ability to prepare material documents and present reports to a range of audiences.
• Understanding of cultural safety and the specific healthcare needs of Aboriginal and Torres Strait Islander communities.
• Understanding of NSQHS Standard 2: Partnering with Consumers, with experience in patient feedback, complaints management, advocacy and patient experience measurement.

Our benefits

As part of our team, you will be supported to achieve your best while contributing to meaningful work that makes a real difference.

We offer:

• Generous salary packaging options (up to $15,899 + $2,650 meal & entertainment)
• Flexible work arrangements
• An Employee Assistance Program
• Reward and recognition programs
• Learning and development opportunities
• Comprehensive onboarding program.

Applications close at 11:59pm on 6th November 2026

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply