Patient Experience Manager (Health Manager Lvl 2) / Nurse Manager (Gde 2) - Temp PT

South Western Sydney Local Health District; Sydney; On-site; AUD 83,000 - 106,000; Part time

Benefits offered by this job

12% superannuation

Salary packaging and novated leasing

Annual leave with 17.5% leave loading

One extra day off each month

Work-Life Balance Flexible work, with

Paid maternity and parental leave

Generous leave options like long, etc.

Job summary

South Western Sydney Local Health District is seeking a Patient Experience Manager to lead patient-centred care initiatives across Fairfield Hospital, collaborating with clinicians and senior leaders to translate patient feedback into meaningful service improvements.

You will drive consumer feedback, manage complaints, and partner with a diverse team to deliver sustainable improvements that positively impact patient outcomes and experiences within one of Australia’s largest health districts.

Qualifications

• Do you have current Authority to Practice as a Registered Nurse with AHPRA? Please attach a copy of your AHPRA registration (Nurse Manager Grade 2 Requirements Only).
• Describe your relevant tertiary health qualification and/or relevant equivalent experience within a hospital environment.
• Can you describe a time when you managed a sensitive or complex complaint within a hospital environment? How did you communicate and negotiate with multiple stakeholders to achieve a timely and appropriate resolution, and what strategies did you use to maintain your own resilience during the process?
• Provide an example where you identified a systemic issue through patient feedback or risk analysis and implemented a quality improvement initiative. What was the outcome?

Responsibilities

• Lead the implementation, evaluation and continuous improvement of patient experience programs and initiatives across Fairfield Hospital.
• Drive consumer feedback and complaint management processes to improve systems, services and patient outcomes.
• Partner with managers, clinicians and support staff to build capability and promote a culture of patient-centred care.
• Collaborate with senior leaders, multidisciplinary teams and key stakeholders across the District to deliver sustainable service improvements.
• Utilise data, insights and patient feedback to identify trends, inform decision-making and support quality improvement initiatives.
• Contribute to the Clinical Governance Unit's commitment to safety, quality and excellence in healthcare delivery.
• Be part of one of Australia's most multicultural health districts, making a positive impact on the health and wellbeing of the local community.
• Enjoy a supportive environment with opportunities for professional development and career growth within SWSLHD.

Job description

Requisition ID: REQ703715 Employment Type: Temporary Part Time, minimum 16 hours per week up until 30 April 2027 Remuneration: Nurse Manager Grade 2 - $75.35 - $76.85 per hour Health Manager Level 2 - $59.92 - $70.70 per hour Location: Fairfield Hospital Applications close: 15/11/2026 Contact: Natasha Desai - Director Patient Safety & Quality on [e-mail] | [phone]

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia. Achieve Something Great Join Fairfield Hospital as a Patient Experience Manager and lead initiatives that strengthen patient-centred care, drive meaningful service improvements, and enhance the healthcare experience for our diverse community. In this influential role, you will work closely with clinical and operational leaders to champion consumer feedback, build organisational capability, and deliver sustainable improvements that positively impact patient outcomes and experiences.

Responsibilities

• Lead the implementation, evaluation and continuous improvement of patient experience programs and initiatives across Fairfield Hospital.
• Drive consumer feedback and complaint management processes to improve systems, services and patient outcomes.
• Partner with managers, clinicians and support staff to build capability and promote a culture of patient-centred care.
• Collaborate with senior leaders, multidisciplinary teams and key stakeholders across the District to deliver sustainable service improvements.
• Utilise data, insights and patient feedback to identify trends, inform decision-making and support quality improvement initiatives.
• Contribute to the Clinical Governance Unit's commitment to safety, quality and excellence in healthcare delivery.
• Be part of one of Australia's most multicultural health districts, making a positive impact on the health and wellbeing of the local community.
• Enjoy a supportive environment with opportunities for professional development and career growth within SWSLHD.

Are You the Right Fit?

The ideal candidate will have strong communication and written skills, excellent time management and the ability to build effective relationships with a wide range of stakeholders. They will be a collaborative team player who actively listens and values diverse perspectives, while working closely with senior executives, district services and external agencies to meet deadlines and achieve positive outcomes.

• Excellent time management
• Excellent interpersonal and networking skills
• Active listening and understanding perspectives from consumers and staff
• Work collaboratively with senior executives, district services and external agencies including meeting timelines

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

• Do you have current Authority to Practice as a Registered Nurse with Australian Health Practitioners Regulation Agency (AHPRA)? Please attach a copy of your AHPRA registration in your application (Nurse Manager Grade 2 Requirements Only).
• Describe your relevant tertiary health qualification and/or relevant equivalent experience within a hospital environment.
• Can you describe a time when you managed a sensitive or complex complaint within a hospital environment? How did you communicate and negotiate with multiple stakeholders to achieve a timely and appropriate resolution, and what strategies did you use to maintain your own resilience during the process?
• Provide an example where you identified a systemic issue through patient feedback or risk analysis and implemented a quality improvement initiative. What was the outcome?

If you’d like more details, we’re here to help.

Position Information

Applicants will be assessed against the criteria in the Position Description.

Diversity, Culture & Inclusion

We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact [e-mail] We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

Aboriginal Workforce

For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact [e-mail]. Support is also available through the Stepping Up website.

Financial Perks

• 12% superannuation
• Salary packaging and novated leasing via Smart Salary
• Annual leave with 17.5% leave loading (for full-time and part-time staff)
• One extra day off each month for full-time employees
• Work-Life Balance Flexible work options, including hybrid and varied hours (depending on the role)
• Paid maternity and parental leave
• Generous leave options like long service and carers leave

Grow Your Career

Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.

Health & Wellbeing

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

Vaccination Requirements

All staff must meet NSW Health’s vaccination and screening requirements before starting.

Child Safe Employment

South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Temporary Positions

For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.