Patient Experience & Feedback Coordinator

Queensland Government; Townsville City; On-site; AUD 112,000 - 122,000; Full time

Benefits offered by this job

Flexible working

Annual leave

Superannuation support

Job summary

Townsville Hospital and Health Service in Townsville, QLD, invites applications for a Patient Feedback Officer. You will coordinate consumer feedback, ensure concerns and compliments are addressed promptly, and promote person-centred communication across services.

You will collaborate with consumers, staff and service groups to support improvements informed by patient experiences, contributing to safer, higher-quality care.

Qualifications

• Experience in customer service or feedback processes.

Responsibilities

• Coordinate consumer feedback across Townsville Hospital and Health Service.
• Ensure concerns, compliments and suggestions are addressed promptly and respectfully.
• Collaborate with consumers, staff and service groups to support service improvements.

Job description

Townsville Hospital and Health Service in Townsville, QLD, invites applications for a Patient Feedback Officer. You will coordinate consumer feedback, ensure concerns and compliments are addressed promptly, and promote person-centred communication across services.

You will collaborate with consumers, staff and service groups to support improvements informed by patient experiences, contributing to safer, higher-quality care.