Patient Records & Care Admin (Flexible Hours)

Queensland Government; Townsville City; On-site; AUD 81,000 - 90,000; Full time

Benefits offered by this job

5 weeks annual leave with 17.5% load

12.75% employer superannuation

Locality allowance

Salary packaging options

Job summary

Queensland Health Townsville is seeking a dedicated administrator to ensure clinical records are readily available for clinicians and to deliver exceptional patient-centred service to patients, families, and the public. You will work within the administrative team to support efficient workflows and maintain high standards of care, confidentiality, and teamwork.

The role emphasizes integrity, compassion, accountability, respect, and engagement while adapting to a dynamic health environment in

Qualifications

• Experience with Microsoft Office 365 and patient information systems/databases.
• Demonstrates integrity and ethical decision making in supervision and team work.
• Patient-centred focus with confidentiality and ability to deescalate situations.
• Ability to coordinate tasks, take ownership and deliver person-centred care.
• Strong interpersonal skills, conflict management and commitment to equity and diversity.
• Team collaboration and adaptability in a changing work environment.

Responsibilities

• Contributes to patient flow by ensuring clinical records are available for clinicians.
• Delivers exceptional person-centred customer service to patients, families and the public.
• Works collaboratively within the administrative team to support high-quality organisational outcomes.
• Supports workplace behaviours and values to create a positive work environment.

Skills

MS Office 365

Patient information systems

Databases

Integrity

Compassion

Accountability

Respect

Engagement

Job description

Queensland Health Townsville is seeking a dedicated administrator to ensure clinical records are readily available for clinicians and to deliver exceptional patient-centred service to patients, families, and the public. You will work within the administrative team to support efficient workflows and maintain high standards of care, confidentiality, and teamwork.

The role emphasizes integrity, compassion, accountability, respect, and engagement while adapting to a dynamic health environment in