Patient Concierge & Front Desk Specialist

Mallee Track Health & Community Service; Sea Lake; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free parking

Salary packaging

Smoke-free workplace

Professional development support

Flexible working arrangements

Accommodation support available

Job summary

Mallee Track Health and Community Service in Sea Lake, VIC seeks an administrative receptionist to support the medical clinic team. You will greet patients, manage appointments and maintain accurate patient records, while assisting clinical staff in daily operations.

The role emphasizes patient confidentiality, professionalism, and efficient front-desk service in a busy rural practice setting. Experience with medical software is a plus, and a Victorian driver’s licence is required.

Qualifications

• Essential: High ethical standards and professional representation of MTHCS.
• Protect patient confidentiality and privacy.
• Strong communication with Practice Manager, GPs, staff, patients and other health professionals.
• Excellent telephone manner.
• Ability to work in a team and independently.
• Strong organisational and computer skills.
• Current Victorian Driver’s Licence and Police Check (or willingness to obtain).

Responsibilities

• Open the practice and prepare for each day.
• Provide professional, friendly telephone and face-to-face patient service.
• Manage appointments, messages, patient records and data entry.
• Maintain cleanliness and organisation of reception and waiting areas.
• Monitor office supplies and report maintenance or OH&S issues.
• Assist patients as required.
• Complete end-of-day billing, reporting and administrative checks.
• Maintain accuracy and currency of all patient files.
• Record and archive patient files as per procedural requirements.
• Follow policy for receiving a new patient’s health record.
• Follow policy for transferring a patient’s health record to another practice.

Skills

Communication

Phone etiquette

Confidentiality

Teamwork

Organisational skills

Computer skills

Driver’s licence

Tools

Best Practice

Job description

Mallee Track Health and Community Service in Sea Lake, VIC seeks an administrative receptionist to support the medical clinic team. You will greet patients, manage appointments and maintain accurate patient records, while assisting clinical staff in daily operations.

The role emphasizes patient confidentiality, professionalism, and efficient front-desk service in a busy rural practice setting. Experience with medical software is a plus, and a Victorian driver’s licence is required.