Patient Care Coordinator

Hellomello™; City of Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Hellomello™ is seeking an enthusiastic customer service representative in Melbourne. In this full-time position, you'll manage high volumes of calls, support patients through their journey, and work collaboratively with healthcare teams. Key traits include communication, empathy, and problem-solving. The company values flexibility and offers a collaborative environment. Apply by sending an email to [e-mail].

Qualifications

• Confident communicator who enjoys being on the phone all day.
• Experienced in a high-volume call environment or eager to learn.
• Friendly and positive, makes people feel at ease.

Responsibilities

• Manage a high volume of inbound and outbound calls with patients.
• Act as the first point of contact, solving issues and guiding patients.
• Make outbound follow-up calls to check in on patients.

Skills

Communication

Empathy

Problem-solving

Organization

Resilience

Adaptability

Job description

Hellomello™ is looking for an enthusiastic, customer service natural who thrives on the phone to join our growing business. If you love connecting with people, solving problems in real time, and working in a collaborative, fast-paced environment,keep reading.

This is a phone-first role where you’ll be one of the primary voices of Hellomello™. You’ll manage a high volume of inbound and outbound calls, supporting patients at every stage of their journey while ensuring they feel heard, supported, and cared for.

Industry: Health, Wellness & Fitness Employment

Type: Full-Time (Mon-Fri)

About Hellomello™

We’re not your average healthcare company (and we’re proud of it). Hellomello™ exists because the system needed a shake-up. We make healthcare feel better; more human, more accessible, and a lot less confusing. We’re leaders in telehealth and pioneers in alternative healthcare across Australia. We’re mighty, purpose-driven, and we genuinely care about what we do. HQ is in Melbourne, but our care spans the whole country.

Values of Hellomello™

No One Left Behind: How we work matters just as much as what we do. We show up for each other and make sure no one is left behind, especially when things get challenging.

We Look Down The Mountain: We take the time to recognise progress and celebrate the wins along the way, because building something meaningful should feel that way too.

Leave Your Ego At The Door: We keep egos out of it, stay open to feedback, and focus on what moves us forward.

Be Better, Be Bold: We’re always looking to improve, individually and as a team, with the curiosity and courage to try new things and challenge the status quo.

Own It, Your Way: We take real ownership of our work, with the autonomy and trust to get there in our own way.

If you’re ready to join a compassionate, collaborative team that knows how to work hard and have a little fun along the way - come say hello.

What You'll Be Doing:

• Managing a high volume of inbound and outbound calls with patients each day
• Acting as the first point of contact, confidently answering questions, resolving issues, and guiding patients through their care journey
• Making outbound follow-up calls to check in on patients, assist with next steps, and ensure continuity of care
• Booking appointments, handling enquiries, and managing sensitive conversations with empathy and professionalism
• Supporting patients from sign-up through to prescription, ensuring a smooth and reassuring experience
• Responding to emails quickly, with the same warmth and clarity as on the phone
• Assisting nurses and doctors by gathering patient information and actioning requests across systems
• Working in collaboration with our partner pharmacies to ensure fast support for all prescription enquiries
• Collaborating closely with the Patient Care team to deliver a seamless experience

You are:

• A confident and capable communicator who enjoys being on the phone all day
• Experienced in a high-volume call environment (or highly motivated to learn quickly)
• Friendly, positive, and naturally empathetic - you make people feel at ease within seconds
• Resilient and adaptable, able to handle a range of conversations from routine to complex
• Highly organised and proactive, with strong attention to detail
• Comfortable using multiple systems while speaking on the phone
• A natural problem-solver who anticipates patient needs
• Interested in healthcare (experience is a bonus, not a must)
• A seriously supportive, good-humoured team who’ve got your back.
• Regular industry education.
• Flexibility: part office, part home.
• That feel-good buzz from genuinely helping people every single day.

To Apply:

Please email the following to [e-mail] by COB Friday, 15 May: