Phone-First Patient Care Coordinator

Hellomello Pty; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Hellomello™ is seeking an enthusiastic customer service representative in Melbourne. In this full-time position, you'll manage high volumes of calls, support patients through their journey, and work collaboratively with healthcare teams. Key traits include communication, empathy, and problem-solving. The company values flexibility and offers a collaborative environment. Apply by sending an email to [e-mail].

Qualifications

• Confident communicator who enjoys being on the phone all day.
• Experienced in a high-volume call environment or eager to learn.
• Friendly and positive, makes people feel at ease.

Responsibilities

• Manage a high volume of inbound and outbound calls with patients.
• Act as the first point of contact, solving issues and guiding patients.
• Make outbound follow-up calls to check in on patients.

Skills

Communication

Empathy

Problem-solving

Organization

Resilience

Adaptability

Job description

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