Patient Booking Service Operators

Canberra Imaging Group; Canberra; On-site; AUD 52,000 - 72,000; Full time

Job summary

Canberra Imaging Group is seeking Patient Booking Service Operators to handle calling patients and referrers, scheduling medical imaging appointments, and guiding clients through our booking processes at our central office in Phillip, ACT. The role emphasizes empathy, clear communication, and seamless coordination across ACT and NSW sites.

These roles are primarily full-time with potential for part-time arrangements; strong data entry and system navigation skills are essential to maintain

Qualifications

• Ability to build rapport with patients quickly and show a genuine concern and empathy for their wellbeing.
• Exceptional communication skills.
• Ability to work as a positive team player.
• Ability to remain calm and professional under pressure.
• Manage competing priorities.

Responsibilities

• Answering telephone calls, responding to email referrals, and making bookings for medical imaging services in accordance with our policies and procedures.
• Entering data accurately into our booking and other systems.
• Interacting with patients, referrers and our staff in an empathic, respectful and helpful manner.
• Liaising with different Canberra Imaging sites and clinical specialists to ensure that bookings are accurately made.
• Rescheduling appointments and confirming with patients the details of those changed arrangements.

Skills

Rapport building

Communication skills

Team player

Calm under pressure

Prioritization

Tools

Booking systems

Data entry

Job description

We are looking for Patient Booking Service Operators.

About the Role

Patient Booking Service Operators are the first point of contact for patients and referrers, answering calls, scheduling appointments, and helping people navigate their medical imaging needs. The duties of a Patient Booking Service Operator include:

Answering telephone calls, responding to email referrals, and making bookings for medical imaging services in accordance with our policies and procedures.

Entering data accurately into our booking and other systems.

Interacting with patients, referrers and our staff in an empathic, respectful and helpful manner.

Liaising with different Canberra Imaging sites and clinical specialists to ensure that bookings are accurately made.

Rescheduling appointments and confirming with patients the details of those changed arrangements.

Patient Booking Service Operators must have the following skills and abilities:

Ability to build rapport with patients quickly and show a genuine concern and empathy for their wellbeing.

Exceptional communication skills.

Ability to work as a positive team player.

Ability to remain calm and professional under pressure.

Manage competing priorities.

Our Patient Booking Service Operators are based at our central booking office in Phillip, ACT and handle bookings for all our ACT and NSW sites.

Please note that while these positions are full-time, Canberra Imaging will consider part-time work arrangements (i.e. working Monday to Thursday).

About Us

Canberra Imaging, a Sonic Healthcare-owned entity, has been providing comprehensive diagnostic imaging services to the ACT and surrounding NSW for over 60years.

For more information, please visit our website www.canberraimaging.com.au.

Applicants must have permanent work rights in Australia with no restrictions.

Equal Opportunity Statement

At Canberra Imaging, we offer a positive workplace culture, close team networks, and a supportive environment. We encourage all employees to have an enjoyable and rewarding career with an Equal Opportunity Employer that values and supports social and cultural diversity.

We encourage Aboriginal and Torres Strait Islander people to apply.