Patient Administration Officer

St Vincent's Hospital Melbourne; Brisbane; On-site; AUD 55,000 - 75,000; Part time

Job summary

St Vincent's Private Hospital Brisbane is seeking a Patient Services Officer to support day-to-day administrative operations and deliver exceptional service to patients, visitors and clinical teams. This roving role spans multiple departments, ensuring no two days are the same and offering variety across the hospital.

You will manage reception and switchboard, assist with admissions, medical records and ward clerk tasks, and help clinical staff with admin duties while safeguarding patient

Qualifications

• Availability to work rostered shifts between 6:30am and 7:30pm on a casual basis.
• Experience in administration, reception or customer service, ideally in a healthcare setting.
• Excellent interpersonal and communication skills with the ability to build rapport quickly.
• Strong attention to detail with a commitment to accuracy, integrity and efficiency.
• Organisational and time-management skills with the ability to prioritise competing demands.
• Commitment to patient confidentiality and data privacy.

Responsibilities

• Manage hospital reception and switchboard operations.
• Welcome patients and provide guidance throughout the admissions process.
• Perform administrative duties across reception, admissions, medical records and ward clerk functions.
• Support clinical teams with administrative tasks to aid patient care delivery.
• Maintain accurate patient information while adhering to privacy requirements.
• Build positive relationships with patients, visitors and colleagues to ensure a great experience.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Attention to detail

Time management

Customer service

Privacy and confidentiality

Flexibility

Teamwork

Job description

Job Description:

About the Role:

As a Patient Services Officer at St Vincent's Private Hospital Brisbane you will play a key role in supporting the day-to-day administrative operations of the hospital while delivering exceptional service to patients, visitors and clinical teams. This varied "roving" position offers the opportunity to work across multiple departments, ensuring no two days are the same.

A snapshot of your duties will include:

• Managing hospital reception and switchboard operations
• Welcoming patients and providing guidance and support throughout the admissions process
• Performing a broad range of administrative duties across reception, admissions, medical records and ward clerk functions
• Supporting clinical teams with administrative tasks to assist in the delivery of high-quality patient care
• Maintaining accurate patient information while adhering to privacy and confidentiality requirements
• Building positive relationships with patients, visitors and colleagues to ensure an exceptional patient experience

Things that work for us:

To be successful in this role, you will bring:

• Availability to work rostered shifts a between 6:30am and 7:30pm on casual basis
• Previous administration, reception or customer service experience, ideally within a healthcare environment
• Excellent interpersonal and communication skills with the ability to build rapport quickly
• Strong attention to detail with a commitment to accuracy, integrity and efficiency
• Well-developed organisational and time management skills with the ability to effectively prioritise competing demands
• A strong work ethic and sound understanding of patient confidentiality requirements
• Flexibility and adaptability to changing priorities and work locations across the hospital
• Intermediate computer skills, including Microsoft Office applications
• A commitment to providing outstanding customer service and supporting positive patient outcomes

A workplace where you belong:

At St Vincent's, we foster an inclusive workplace where everyone feels valued and respected. Guided by our values of compassion, justice, integrity and excellence, we support our people to build meaningful careers while delivering exceptional care.

As part of our commitment to Reconciliation and Closing the Gap, we strongly encourage applications from Aboriginal and Torres Strait Islander Peoples.

Pre-Employment checks:

Employment is subject to satisfactory pre-employment checks, which may include a Working with Children Check (Blue Card). For information about our commitment to Child Safety, please refer to the St Vincent's Code of Conduct .

As part of our commitment to workplace health and safety, evidence of immunity to vaccine preventable diseases (VPDs) may be required.

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

View Reconciliation Action Plan

Closing Date:

2 December 2026 11:59pm

Code of Conduct:

View Code of Conduct