Patient Administration Officer

St Vincent’s Health Australia; Brisbane; Presencial; AUD 36.000 - 47.000; A tiempo parcial

Descripción de la vacante

St Vincent's Private Hospital Brisbane is seeking a Patient Services Officer to support day-to-day administrative operations and deliver exceptional service to patients, visitors and clinical teams. The roving role spans multiple departments, offering variety and exposure across admissions, medical records and ward clerical duties.

You will welcome patients, manage the reception and switchboard, assist with the admissions process and help maintain accurate patient information while upholding

Formación

• Availability to work rostered shifts between 6:30am and 7:30pm on a casual basis.
• Previous administration, reception or customer service experience, ideally within a healthcare environment.
• Excellent interpersonal and communication skills with the ability to build rapport quickly.
• Strong attention to detail with a commitment to accuracy, integrity and efficiency.
• Well-developed organisational and time management skills with the ability to prioritise competing demands.
• A commitment to patient confidentiality and privacy requirements.
• Flexibility and adaptability to changing priorities and locations across the hospital.
• Intermediate computer skills, including Microsoft Office applications.

Responsabilidades

• Manage hospital reception and switchboard operations.
• Welcoming patients and providing guidance throughout admissions.
• Perform a broad range of admin duties across reception, admissions, medical records and ward clerk functions.
• Support clinical teams with administrative tasks to aid high-quality patient care.
• Maintain accurate patient information in line with privacy requirements.

Conocimientos

Reception experience

Customer service

Interpersonal skills

Attention to detail

Organisational skills

MS Office

Adaptability

Descripción del empleo

Job Description:About the Role:As a Patient Services Officer at St Vincent's Private Hospital Brisbane you will play a key role in supporting the day-to-day administrative operations of the hospital while delivering exceptional service to patients, visitors and clinical teams. This varied \"roving\" position offers the opportunity to work across multiple departments, ensuring no two days are the same.A snapshot of your duties will include:Managing hospital reception and switchboard operationsWelcoming patients and providing guidance and support throughout the admissions processPerforming a broad range of administrative duties across reception, admissions, medical records and ward clerk functionsSupporting clinical teams with administrative tasks to assist in the delivery of high-quality patient careMaintaining accurate patient information while adhering to privacy and confidentiality requirementsBuilding positive relationships with patients, visitors and colleagues to ensure an exceptional patient experienceThings that work for us:To be successful in this role, you will bring:Availability to work rostered shifts a between 6:30am and 7:30pm on casual basisPrevious administration, reception or customer service experience, ideally within a healthcare environmentExcellent interpersonal and communication skills with the ability to build rapport quicklyStrong attention to detail with a commitment to accuracy, integrity and efficiencyWell-developed organisational and time management skills with the ability to effectively prioritise competing demandsA strong work ethic and sound understanding of patient confidentiality requirementsFlexibility and adaptability to changing priorities and work locations across the hospitalIntermediate computer skills, including Microsoft Office applicationsA commitment to providing outstanding customer service and supporting positive patient outcomesThis is an excellent opportunity to join a collaborative and supportive team dedicated to delivering compassionate, person-centred care.A workplace where you belong:At St Vincent’s, we foster an inclusive workplace where everyone feels valued and respected. Guided by our values of compassion, justice, integrity and excellence, we support our people to build meaningful careers while delivering exceptional care.As part of our commitment to Reconciliation and Closing the Gap, we strongly encourage applications from Aboriginal and Torres Strait Islander Peoples.Pre-Employment checks:Employment is subject to satisfactory pre-employment checks, which may include a Working with Children Check (Blue Card). For information about our commitment to Child Safety, please refer to the St Vincent's Code of Conduct.As part of our commitment to workplace health and safety, evidence of immunity to vaccine preventable diseases (VPDs) may be required.Respectfully, no agencies please. Apply NOW!Closing Date:2 December 2026 11:59pmReconciliation Action Plan:At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]