Pathways Housing & Support Coordinator

YWCA Canberra; Canberra; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

9-day fortnight

Professional development

Salary packaging

Generous parental leave

Annual leave enhancements

Flu vaccinations

Employee Assistance Program

Job summary

YWCA Canberra is seeking a Pathways Housing & Support Coordinator to provide culturally safe, person-centred case management and tenancy support. You will work with clients to access housing, healthcare, legal and migration services, education and employment pathways while navigating visa uncertainties.

The role involves collaboration with other agencies, quality improvement of the Housing Support Unit, and delivering trauma‑informed, strengths-based support to individuals and families.

Qualifications

• Diploma in Community Services or tertiary qualification in a related discipline.
• Experience delivering case management and advocacy for vulnerable groups.
• Understanding trauma-informed, strengths-based and culturally responsive practice.

Responsibilities

• Undertake comprehensive assessments and develop individualised support plans.
• Provide outreach and case management support to individuals, children, families.
• Assist clients to access housing, healthcare, migration, legal services, education and employment.
• Provide advocacy and coordinated referrals to support services.
• Facilitate case conferences and collaborative service planning.
• Maintain accurate case notes, records and reporting.

Skills

Case management

Advocacy

Support coordination

Trauma-informed

Culturally responsive

Communication

Time management

Driving license

WWVP clearance

Australian work rights

Education

Diploma in Community Services

Related discipline (Social Work/Psychology/Human Services)

Job description

YWCA Canberra is a respected feminist, not-for-profit community organisation which has been providing community services and representing women’s issues in the Canberra community since its establishment in 1929. Today, we provide leading and innovative services to women and the broader Canberra community in the areas of children’s services, community services, housing, youth services, personal and professional training, and women’s leadership.

As a values-based organisation, and the only Canberra based Employer of Choice for Gender Equality (WGEA), YWCA Canberra is a great place to work. We have a strong track record in building long-term, sustainable careers with excellent conditions (including charitable salary sacrificing and above award salaries) together with a supportive work environment for all employees to thrive.

About the Role

As the Pathways Housing & Support Coordinator, you will provide culturally safe person-centred, strengths-based case management, outreach support and tenancy support to individuals and families accessing the Pathways program.

Working closely with other specialist agencies, you will support clients to access housing, healthcare, legal and migration services, education, employment pathways and essential supports while assisting them to navigate the challenges associated with visa uncertainty.

You will also contribute to the ongoing growth, innovation and quality improvement of YWCA Canberra’s Housing Support Unit.

Key Responsibilities

Case Management and Support

• Undertake comprehensive assessments and develop individualised support plans.
• Provide proactive outreach and case management support to individuals, children, young people and families.
• Support access to housing, healthcare, migration and legal services, education and employment opportunities.
• Provide advocacy and coordinated referrals to internal and external support services.
• Facilitate and participate in case conferences and collaborative service planning.
• Maintain accurate case notes, client records and reporting requirements.

Family and Child Support

• Deliver child-centred and family-focused support.
• Undertake child and family assessments and develop tailored case management plans.
• Strengthen family relationships and build parental capacity and resilience.
• Support positive outcomes for children and young people experiencing housing instability.

Housing and Tenancy Support

• Support clients in transitional and headleased accommodation.
• Assist with tenancy sustainment and housing transitions.
• Work collaboratively with tenancy staff to resolve tenancy issues and promote successful housing outcomes.

Collaboration and Service Development

• Work closely with other specialist services and stakeholders.
• Build and maintain strong sector partnerships and referral pathways.
• Participate in continuous improvement, reflective practice and professional development activities.
• Contribute to innovative service responses that improve client outcomes.

About You

you are an empathetic, resilient and highly organised practitioner who is passionate about social justice and supporting vulnerable communities.

• A minimum Diploma in Community Services or tertiary qualifications in Social Work, Psychology, Human Services or a related discipline.
• Experience working with people experiencing disadvantage, homelessness or complex needs.
• Demonstrated experience in case management, advocacy and support coordination.
• Understanding of trauma-informed, strengths-based and culturally responsive practice.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and work both independently and collaboratively.
• Current Working with Vulnerable People (WWVP) Registration.
• Current driver’s licence and access to a comprehensively insured vehicle.
• Full Australian working rights.
• Experience working with people seeking asylum or experiencing visa uncertainty.
• Experience supporting families, children and young people.
• Knowledge of homelessness and housing systems.
• Qualifications or training in child and family development.

WWVP Requirements

All YWCA Canberra employees are required to hold and maintain a valid Working with Vulnerable People (WWVP) registration for the duration of their employment. We operate under a strict ‘No card, no start’ policy, meaning this clearance must be obtained prior to commencing in any role.

What’s in it for you?

Working at YWCA Canberra offers more than just a pay cheque. Here, you’ll find a job with real purpose, where your efforts directly contribute to improving lives in our community. Whether you’re involved in early childhood education, housing support, or any of our other programmes, you’ll see the tangible results of your work.

YWCA Canberra offers:

• Flexible working options to support work-life balance including a 9-day fortnight, 4 day compressed work week and varied working hours to accommodate work-life balance.
• Opportunities for professional development and further study through our in-house registered training organisation.
• Salary packagingoptions that canimprove your take-home pay by $5K annually
• Generous parental leave entitlements, 3 days extra paid annual leave between Christmas and New Year, annual flu vaccinations.
• Access to Employee Assistance Program for guidance and counselling

Join Canberra’sONLYEmployer of Choice for Gender Equality (WGEA).

Applications close on 18 September 2026

Make a difference with us.

At YWCA Canberra, we’ve been championing change since 1929, empowering women and promoting gender equality for nearly a century. Our legacy isn’t built on words alone – it’s rooted in real action. Every day, we transform lives through our community services, affordable housing programs, early childhood education, and leadership initiatives. Whether it’s providing a safe home through YHomes, supporting survivors of domestic violence, or nurturing the next generation of leaders, we walk the talk. Our impact is tangible, and our commitment to building an inclusive, equitable future remains stronger than ever.

YWCA Canberra reserves the right to close this role early if a suitable candidate is found prior to the closing date.

YWCA Canberra is committed to the safety of children and young people. As such, successful applicants will be required to participate fully in all child protection risk management recruitment processes and ongoing character checking and assessment processes.

YWCA Canberra is an equal opportunity employer. People from diverse backgrounds and with diverse life experiences are encouraged to apply. We specifically encourage Aboriginal and Torres Strait Islander people to apply.