Accommodation Worker, Medical Accommodation Program YWCA Australia

NTCOSS; Darwin; Hybrid; AUD 51,893,000 - 103,786,000; Part time

Benefits offered by this job

Salary packaging up to $18,550

Paid parental leave

Job summary

YWCA Australia is seeking an Accommodation Worker to support guests accessing medical treatment. You will handle bookings, check-ins and check-outs, and provide practical assistance to ensure a comfortable stay.

The role operates on a rotating roster, including night shifts and sleepovers, with a focus on delivering a welcoming home away from home and a compassionate, professional service.

Qualifications

• Experience in accommodation, hospitality, customer service or administration.
• Strong communication and interpersonal skills.
• Organised with strong attention to detail.
• Able to work independently and in a team.
• Respectful and inclusive with diverse backgrounds.
• Calm and professional in a fast-paced environment.
• Rotating roster availability, including nights and sleepovers.
• Hold a current driver’s licence and First Aid/CPR/Food Safety certificates, or willing to obtain.

Responsibilities

• Support guests travelling for medical treatment to access accommodation services.
• Assist with bookings, check-ins and check-outs and accommodation administration.
• Provide practical support across the facility to ensure comfort and safety.
• Work a rotating roster including night shifts and sleepovers to cover guest needs.

Skills

Accommodation experience

Hospitality experience

Customer service

Administration

Communication skills

Organisational skills

Teamwork and independence

Driver's license

First Aid

CPR

Food safety

Tools

Booking systems

Job description

Accommodation Worker

• Join a passionate and enthusiastic team!
• Make a significant difference to the community!
• Attractive salary packaging options – up to $18,550 tax free!
• Darwin – Larrakia Land
• On-site
• Part Time | Ongoing
• 40 hours a fortnight | Rotating roster including night shifts and sleepover shifts
• Social & Community Services 2 | from $36.22 to $72.44 per hour with weekend penalties + Super
• Salary packaging up to $18,550 + paid parental leave

More than accommodation. Real impact.
Are you compassionate and people-focused, with a passion for creating a safe and welcoming home away from home for guests accessing medical care?

As an Accommodation Worker, you’ll support guests travelling from rural and remote communities to access medical treatment. You’ll play an important role in the day-to-day operation of the service, assisting with guest bookings, check-ins and check-outs, accommodation administration, and practical support across the facility.

Working across a rotating roster that includes night shifts and sleepovers, you’ll help ensure guests have a positive and comfortable experience while staying away from home.

At YWCA, we believe small acts of care can have a lasting impact. You’ll be part of a supportive, values-led team committed to creating a home away from home for every guest.

You’ll be a great fit if you:

• have experience in accommodation, hospitality, customer service, administration or a similar role
• have strong communication and interpersonal skills
• are organised and have strong attention to detail
• can work independently and as part of a team
• have a respectful and inclusive approach to working with people from diverse backgrounds
• can remain calm and professional in a fast-paced environment
• are available to work a rotating roster, including night shifts, sleepovers, weekends and public holidays
• hold a current driver’s licence, First Aid and CPR Certificate, and Food Safety Certificate, or are willing to obtain them

Desirable:

• Experience using booking or reservation systems
• Current First Aid and CPR certification
• Food Safety Certificate

Questions?

If you have questions about this opportunity, please contact Jasmine Boath, Team Leader, Medical Accommodation on 08 8980 6100.

Why The Y?

At YWCA Australia, our culture,The Y Way, is grounded in intersectional feminism and guided by our values:Striving for Equality, Acting from the Heart and Working Better Together.

Our latest culture survey shows that YWCA is a great place to work:96%of our people feel supported by their team,95%see our values lived through leadership, and93%would recommend working here.

Applications close at the end of the day on 1 October 2026.

We are committed to building a diverse, inclusive, and equitable workforce. We welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and individuals from culturally and linguistically diverse backgrounds.

Please connect with us at any time during the recruitment process if you require assistance to fully participate.

As part of our selection process, preferred candidates are required to complete pre‑employment screening. This includes a working rights declaration, medical and pre‑existing injuries declaration, a valid Driver’s Licence, a valid state‑based Working with Children Permit (or willingness to obtain one), and a Nationally Coordinated Criminal History Check. Any disclosable outcomes are considered in context and will not necessarily preclude progression.