Pathways Coach

Mission Australia; Liverpool City Council; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling

Chaplaincy support

Volunteering opportunities

Fitness passport

Opportunity to purchase additional 10

Mission Australia Thank You Day

Work Anniversary Day off

Job summary

Mission Australia is seeking a Pathways Coach for its Parents Pathways service, based primarily in Liverpool and with regional travel. You’ll support parents and carers of young children with education, employment readiness and personal goals, using strengths-based coaching and group activities.

This on-site role requires collaborative teamwork, excellent communication and high-volume caseload management across Miller, Liverpool and Macarthur regions.

Qualifications

• Certificate III or IV in Community Services, Employment Services, Career Counselling, Health or a related discipline, or willingness to work towards a relevant qualification.
• Demonstrated experience in employment services, Parent Pathways, community services or a similar client focused environment.
• Strong communication and relationship building skills with the ability to engage and motivate participants from diverse backgrounds.
• Proven ability to manage a high-volume caseload, balance competing priorities and meet deadlines across multiple locations.
• Excellent administrative and organisational skills with experience maintaining accurate records and completing detailed case management documentation.
• Ability to work collaboratively within a large team while also managing responsibilities independently.
• Resilience, professionalism and sound judgement when supporting vulnerable people with complex needs, maintaining appropriate boundaries and responding to challenging situations with empathy and care.
• Mental Health First Aid certificate and First Aid certificate are highly desirable.
• Full driver licence with no restrictions.

Responsibilities

• Manage a caseload of participants, providing tailored support to address vocational and non-vocational goals and barriers.
• Conduct intake, suitability and risk assessments to ensure participants receive appropriate support.
• Develop, review and maintain individual Pathway Plans that align with participant goals and aspirations.
• Deliver one on one coaching and facilitate group sessions to support confidence, life skills, education and employment readiness.
• Build and maintain strong relationships with community organisations, referral partners and key stakeholders to support positive participant outcomes.
• Promote the Parent Pathways program through community engagement activities, outreach services and local events.
• Maintain accurate participant records, case notes and administrative requirements while meeting program guidelines and reporting deadlines.

Skills

Communication skills

Relationship building

Caseload management

Time management

Independent worker

Education

Certificate III in Community Services

Certificate IV in Community Services

Equivalent qualification

Job description

• Permanent Full Time Contract
• Location: Liverpool NSW 2170
• Salary: $85,881 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

Are you passionate about supporting parents to build confidence, overcome challenges and create brighter futures for their families? As a Pathways Coach with Mission Australia's Parents Pathways service, you will work alongside parents and carers of young children, providing personalised guidance, encouragement and practical support as they work towards their education, employment, personal and family goals. This is an on-site position based primarily in Liverpool, with regular travel across the Miller, Liverpool and Macarthur regions to support service delivery and community engagement.

Using a strengths based and person centred approach, you will build trusted relationships with parents, helping them navigate barriers, connect with local services and access opportunities that support long term positive outcomes. Through individual coaching, group activities and community outreach, you will play an important role in keeping participants engaged, motivated and empowered throughout their journey. Working closely with internal teams, referral partners and community organisations, you will contribute to a service that creates meaningful and lasting change for families.

Your Key Responsibilities:

• Manage a caseload of participants, providing tailored support to address vocational and non-vocational goals and barriers.
• Conduct intake, suitability and risk assessments to ensure participants receive appropriate support.
• Develop, review and maintain individual Pathway Plans that align with participant goals and aspirations.
• Deliver one on one coaching and facilitate group sessions to support confidence, life skills, education and employment readiness.
• Build and maintain strong relationships with community organisations, referral partners and key stakeholders to support positive participant outcomes.
• Promote the Parent Pathways program through community engagement activities, outreach services and local events.
• Maintain accurate participant records, case notes and administrative requirements while meeting program guidelines and reporting deadlines.

Requirements for Success

• Certificate III or IV in Community Services, Employment Services, Career Counselling, Health or a related discipline, or willingness to work towards a relevant qualification.
• Demonstrated experience in employment services, Parent Pathways, community services or a similar client focused environment.
• Strong communication and relationship building skills with the ability to engage and motivate participants from diverse backgrounds.
• Proven ability to manage a high-volume caseload, balance competing priorities and meet deadlines across multiple locations.
• Excellent administrative and organisational skills with experience maintaining accurate records and completing detailed case management documentation.
• Ability to work collaboratively within a large team while also managing responsibilities independently.
• Resilience, professionalism and sound judgement when supporting vulnerable people with complex needs, maintaining appropriate boundaries and responding to challenging situations with empathy and care.
• Mental Health First Aid certificate and First Aid certificate are highly desirable.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Fitness passport
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application

please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.