Pathology Services Assistant

Sonic Healthcare Limited; Townsville City; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Benefits Platform

Novated Leasing

Fitness Passport

Parental Leave

EAP (Employee Assistance)

Job summary

Sullivan Nicolaides Pathology (SNP) is seeking a Pathology Service Assistant to join Townsville’s Preanalytical Team. You will be the vital link between specimen collection and laboratory testing, ensuring accuracy, efficiency and excellent service.

Structured training and clear career progression support your growth within SNP. You’ll handle specimen receipt, processing and data entry, work across a 7:30am–8:00pm shift pattern Monday to Friday with weekend roster, and contribute to high-quality

Qualifications

• Proven keyboard and data entry skills
• Experience in fast-paced, professional teams
• Strong commitment to quality customer service
• Will to learn and develop skills

Responsibilities

• Provide compassionate and professional service to all patients and colleagues
• Manage incoming phone calls and respond promptly to enquiries
• Coordinate urgent specimen collections using a computer-aided dispatch system
• Receive, unpack, and accurately receipt pathology specimens
• Prepare, process, and distribute specimens for testing
• Perform pre-analytical procedures including centrifuging and aliquoting
• Safely lift and carry eskies as part of specimen handling requirements
• Register and accurately enter specimen data into the Laboratory Information System (LIS)
• Maintain precision and attention to detail in all documentation and data entry tasks

Skills

Communication

Organisational skills

Multi-tasking

Manual handling

Tools

LIS system

Job description

Join one of Queensland’s leading pathology teams and play a vital role in the journey of every specimen. We’re looking for dedicated Pathology Service Assistants to join our Townsville Preanalytical Team.

In this fast-paced, hands-on role, you’ll be the crucial link between specimen collection and laboratory testing. Ensuring accuracy, efficiency, and exceptional service. With structured training and clear career progression pathways, this is your chance to build a rewarding career in pathology with Sullivan Nicolaides Pathology.

Key Responsibilities

• Provide compassionate and professional service to all patients and colleagues
• Manage incoming phone calls and respond promptly to enquiries
• Coordinate urgent specimen collections using a computer-aided dispatch system
• Receive, unpack, and accurately receipt pathology specimens
• Prepare, process, and distribute specimens for testing
• Perform pre-analytical procedures including centrifuging and aliquoting
• Safely lift and carry eskies as part of specimen handling requirements
• Register and accurately enter specimen data into the Laboratory Information System (LIS)
• Maintain precision and attention to detail in all documentation and data entry tasks

What we are looking for:

• Strong communication and organisational skills
• The ability to work effectively in a busy, multi-tasking environment
• A high level of commitment to accuracy, laboratory turnaround times, and customer service
• Comfort with manual handling and being on your feet for extended periods

To be successful in this role, you will need to demonstrate the following:

• Proven keyboard and data entry skills
• Experience working in a fast-paced, professional team environment
• A strong commitment to quality customer service
• A genuine willingness to learn and develop your skills.

You’ll also need the flexibility to work a range of shift times between 7:30am – 8:00pm, Monday to Friday, and participate in a weekend roster.

About Sullivan Nicolaides Pathology (SNP):

Sullivan Nicolaides Pathology (SNP)is one of Australia's leading providers of diagnostic pathology services, recognised for our unwavering commitment to excellence in patient care and high-quality testing. As part of the global Sonic Healthcare network, we operate a wide-reaching network of laboratories and collection centres, offering comprehensive services across histopathology, cytopathology, and molecular diagnostics.

At SNP, we don’t just offer jobs, we build long-term careers. With many of our team members celebrating over 20 years of service, we pride ourselves on delivering genuine opportunities for learning, development, and career progression.

We foster a strong culture of support and collaboration, backed by an open-door policy and a shared dedication to excellence. Every team member plays a vital role in delivering accurate, timely results that support the health and wellbeing of our community.

Why Choose Us?

• Benefits Platform: Gain access to exclusive discounts and store cards from hundreds of retailers across Australia. Enjoy significant savings at over 9,000 locations!
• Novated Leases: Take advantage of our novated leasing options. Finance a vehicle of your choice with potential tax savings and simplified management.
• Fitness Passport: Stay active with discounted gym memberships at any gym of your choosing. Prioritise your health and wellbeing with ease!
• Parental and Adoption Leave: We believe in supporting families! Enjoy twelve weeks of paid parental and adoption leave, giving you the time you need to welcome a new addition.
• Employee Assistance Program (EAP): Access a free, confidential, and voluntary counselling service for you and your immediate family, available whenever you need support.
• Career Opportunities: At Sullivan Nicolaides Pathology and Sonic Healthcare, your career path is full of possibilities! Enjoy structured progression, pay increases, and training in advanced skills.
• Medicare Rebates: Benefit from exclusive Medicare rebates for pathology and diagnostic imaging services for you and your family.

We embrace diversity: Sullivan Nicolaides Pathology is an equal-opportunity employer and is committed to creating an inclusive environment for all employees. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply.