Call Centre - Customer Service Officer ASO2 - SA PATHOLOGY (POOL)

SA Health; Adelaide; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Job summary

SA Health is seeking a Customer Service Officer to be the first point of contact for clients, patients and health professionals, delivering a professional and welcoming service.

You will support operations by receiving and routing courier requests, handling general enquiries with warmth, respect and professionalism, and contributing to a smooth service experience.

Qualifications

• Friendly and professional with a genuine commitment to customer service.
• Strong communication skills and ability to thrive in a busy environment, delivering courteous service.
• Excellent telephone manners, verbal communication, workload management and teamwork.

Responsibilities

• Receive and route requests for courier pickups and deliveries to support operations.
• Assist with general enquiries, delivering interactions with warmth, respect and professionalism.

Skills

Excellent telephone manner

Strong verbal communication

Manage workloads and priorities

Team collaboration

Job description

As a Customer Service Officer, you will be the first point of contact for clients, patients and health professionals, providing a professional and welcoming service.

Key responsibilities

• You will also play an important part in supporting operational needs by receiving and routing requests for courier pickups and deliveries.
• In this position, you will contribute to the smooth operation of the service by assisting with general enquiries, ensuring all interactions are delivered with warmth, respect and professionalism.

What you need

• You will be a friendly and professional individual with a genuine commitment to delivering excellent customer service.
• With strong communication skills and the ability to thrive in a busy environment, you will ensure that every interaction is handled with courtesy, efficiency and care.
• Skills and Attributes – Excellent telephone manner, strong verbal communication, ability to manage workloads and priorities, solve problems, and contribute positively to a team environment.