Pathology Assistant CSR

Queensland Health; Townsville City; On-site; AUD 45,000 - 65,000; Full time

Job summary

Queensland Health is seeking a Clinical Assistant to join the Microbiology team in Townsville. The role involves preparing specimens for testing, processing, data entry, and referral of specimens to ensure efficient service to clients both externally and within the lab.

Key duties include participating in Central Specimen Reception, maintaining quality standards, and supporting KPI targets while building strong customer relationships and contributing to ongoing education within the team.

Qualifications

• Proactive and autonomous worker with strong work ethics.
• Experience delivering high-quality client services in a laboratory setting.
• Excellent written and verbal communication to coordinate with customers.
• Ability to use computer systems for data entry and specimen management.

Responsibilities

• Participate in Central Specimen Reception operation and referral.
• Exercise judgement and ensure quality of work.
• Support CSR KPI objectives by prioritising tasks.
• Build relationships with customers to optimise workflow.
• Engage in ongoing education and training as part of a team.
• Comply with accreditation requirements and safety policies.

Job description

Pathology Queensland are excited to welcome applications for a Clinical Assistant to join the Microbiology team in Townsville!

About the role:

As a Clinical Assistant, you will prepare specimens for scientific testing including processing, registration, aliquoting, data entry, microbiological setup and referral of specimens. You will also provide an efficient and accurate service to clients both externally and within the laboratory.

Key responsibilities include:

• Participate in the day-to-day operation of Central Specimen Reception including the specimen referral function
• Exercise judgement and discretion in undertaking various tasks whilst being responsible for the quality of work undertaken
• Contribute to the CSR teams KPI objectives and performance goals by managing workloads appropriately and prioritising tasks.
• Build relationships with customers by using strong communication skills to achieve optimal workflow in specimen reception.
• Participate in relevant on-going education and training as part of a team.
• Comply with NATA/ISO accreditation/certification requirements including performing quality control procedures, assisting with preparation of procedure manuals and completion of relevant statistics.
• Comply with and utilise procedures, policies, regulations, and standards which impact upon the position, including the Queensland Health Code of Conduct, contemporary human resource management requirements and practices, such as Workplace Health and Safety, Infection Control, Equal Employment Opportunity and Anti-discrimination Policy.

Role fit:

You will be assessed on your ability to demonstrate the following:

• Demonstrated high work ethics, the ability to work autonomously and a high-level pride in their work.
• Extensive experience and ability to deliver high quality services to clients. Ability to understand and react responsively to client expectations.
• High level of communication skills to enable effective interaction in individual and group situations.
• Demonstrated effective administration skills including keyboard skills. Ability to acquire knowledge of computer systems.

Why work for us:

• Career training and development
• Generous leave entitlements

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.