Clinical Assistant CSR

Queensland Government; Townsville City; On-site; AUD 50,000 - 80,000; Full time

Job summary

Queensland Government is seeking a Clinical Assistant to support Central Specimen Reception. You will prepare specimens for testing, process and register them, aliquot, and refer specimens as needed while maintaining high accuracy and efficient service to clients.

You will contribute to KPI objectives, manage workloads, and collaborate with a team to ensure compliant operations and ongoing education and training in line with accreditation standards.

Qualifications

• Demonstrated high work ethics and ability to work autonomously.
• Strong communication skills for client interaction and team coordination.
• Effective administration and keyboard skills for data entry and record keeping.

Responsibilities

• Prepare specimens for testing and processing within the laboratory.
• Register, aliquot and data-enter specimens; refer specimens as required.
• Contribute to CSR KPI objectives by prioritising tasks and managing workload.
• Build relationships with customers to optimise specimen reception workflows.
• Participate in ongoing education and training as part of a team.
• Adhere to accreditation requirements and quality control procedures.

Skills

High work ethics

Autonomous work

Strong communication

Administrative skills

Keyboard skills

Client service

Job description

About the role:As a Clinical Assistant, you will prepare specimens for scientific testing including processing, registration, aliquoting, data entry, microbiological setup and referral of specimens. You will also provide an efficient and accurate service to clients both externally and within the laboratory.Key responsibilities include:Participate in the day-to-day operation of Central Specimen Reception including the specimen referral functionExercise judgement and discretion in undertaking various tasks whilst being responsible for the quality of work undertakenContribute to the CSR teams KPI objectives and performance goals by managing workloads appropriately and prioritising tasks.Build relationships with customers by using strong communication skills to achieve optimal workflow in specimen reception.Participate in relevant on-going education and training as part of a team.Comply with NATA/ISO accreditation/certification requirements including performing quality control procedures, assisting with preparation of procedure manuals and completion of relevant statistics.Comply with and utilise procedures, policies, regulations, and standards which impact upon the position, including the Queensland Health Code of Conduct, contemporary human resource management requirements and practices, such as Workplace Health and Safety, Infection Control, Equal Employment Opportunity and Anti-discrimination Policy.Role fit:You will be assessed on your ability to demonstrate the following:- Demonstrated high work ethics, the ability to work autonomously and a high-level pride in their work.Extensive experience and ability to deliver high quality services to clients. Ability to understand and react responsively to client expectations.High level of communication skills to enable effective interaction in individual and group situations.Demonstrated effective administration skills including keyboard skills. Ability to acquire knowledge of computer systems.Why work for us:Career training and developmentCompetitive salariesGenerous leave entitlementsEmployee wellbeing programsReady to apply?For further information on how to apply please review the attached Role Description.Our commitment to equity, diversity and inclusionAt Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.This work is licensed under a Creative Commons Attribution 3.0 Australia License.