Customer Service Representative

WesTrac; Guildford; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Parental Leave

Novated Leasing

Income Protection

Retail Discounts

BUPA Discounts

Gym Access

Employee EAP

Internal Career Progression

Training & Flexibility

Referral Bonus

Emergency Leave

Defence Force Leave

Employee Share Purchase Plan

Job summary

WesTrac seeks a Customer Service Representative to join the Guildford Centre on a 12 month contract. You will deliver high-quality service to customers, identify parts requirements, ensure timely delivery, process credits, and spot sales opportunities using core systems.

Roster is 0600-1430, 3x Mon-Fri, 1x Mon-Sat, 1x Tue-Fri; 40 hours per week. Requires strong communication, problem solving, and system literacy, with benefits including parental leave, health discounts, and career progression.

Qualifications

• Clear communication and stakeholder management skills are essential.
• Problem solving and conflict resolution is required.
• Computer literacy and experience with multiple systems/tools is expected.

Responsibilities

• Provide professional customer service via phone, email and in-person interactions.
• Resolve issues with strong problem solving and conflict management.
• Communicate clearly with internal teams and external customers at all levels.
• Work across multiple systems and digital tools to support positive outcomes.

Skills

Clear Communication

Stakeholder Management

Problem Solving

Tools

Core systems

Job description

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Reporting to the Sales & Distribution Manager, the Customer Service Representative will join our Guildford Customer Service Centre on a 12 Month Contract basis - 40 hour week on a specific roster pattern (See Below). This role is responsible for delivering high‑quality service to internal and external customers, identifying parts requirements, ensuring timely delivery of goods, processing credits and core and warranty returns, and recognising potential sales opportunities using core system tools.

Roster – 0600-1430 - 3x Mon-Fri, 1x Mon-Sat, 1x Tue-Fri

What You’ll Do:

• Provide professional, high quality customer service across phone, email and in-person interactions.
• Resolve customer issues using strong problem solving and conflict management skills – with confidence
• Communicate clearly and effectively with internal teams and external customers at all levels
• Work between multiple systems and digital tools efficiently to support positive customer outcomes

Skills & Experience:

• Clear Communication and Stakeholder Management
• Problem Solving and Conflict Resolution
• Computer & Systems Literacy

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.