Parts Manager

Brandt Tractor; Bordertown; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration package

Leadership opportunity

Training and development

Global career opportunities

Employee Assistance Program (EAP)

Supportive team culture

John Deere equipment exposure

Job summary

Brandt Tractor in Bordertown is seeking an experienced Parts Manager to lead the day-to-day operations of the Parts Department for the John Deere lineup. You will drive profitability, deliver outstanding customer service, and develop a high-performing team in a fast-paced environment.

Working closely with Branch, Service, and Sales teams, you will ensure parts availability, optimize inventory, and manage processes to support internal and external customers.

Qualifications

• Experience in leading a parts team or as a senior parts professional.
• Strong customer service focus and ability to develop high-performing teams.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead day-to-day operations of the Parts Department and drive profitable growth.
• Ensure parts availability, manage inventory, and provide exceptional service.
• Develop and coach a high-performing team in a safe environment.
• Collaborate with Branch, Service and Sales teams for smooth workflows.
• Optimize department processes and grow profitable parts sales.
• Coordinate paperwork flow and support cross-branch initiatives.
• Source and stock internally manufactured product parts with product support.

Skills

Leadership

Customer service

Communication

Analytical skills

Mentoring/People management

Inventory management

Job description

ARE YOU LOOKING FOR THE NEXT STEP IN YOUR CAREER?

OurBordertownbranch is looking for an exceptional individual to join our parts department as a Parts Manager for our John Deere lineup for agriculture equipment.

What’s in it for you?

• A Competitive Remuneration package.
• An Exciting Leadership Opportunity with a Global Industry Leader
• Ongoing Training and Professional Development
• Global Career Opportunities
• Employee Assistance Program (EAP)
  
• Supportive team culture and leadership team
  
• Work with industry-leading John Deere equipment

About the Role

This is an excellent opportunity for an experienced parts professional or emerging leader looking to take the next step in their career. In this role, you will be responsible for leading the day-to-day operations of the Parts Department, driving profitable growth, delivering exceptional customer service, and developing a high-performing team.

Working closely with the Branch, Service, and Sales teams, you will ensure parts availability, efficient inventory management, and a seamless experience for both internal and external customers.

Key Responsibilities:

• Accountable for managing all aspects of parts inventory within parts system.
• Optimize Parts Department processes to ensure internal and external customer satisfaction.
• Grow profitable parts sales.
• Coordinates a prompt, efficient, and timely flow of paperwork.
• Works with the Operations & Service Managers to ensure a timely turnaround of parts needed for internal jobs.
• Assists in analysing departmental operations and storage layout and revises as needed for maximum effectiveness.
• Maintain a high-performance parts team through hiring, training, coaching, mentoring, and performance management in a safe environment.
• Exercise disciplined expense control.
• Ensure superior external and internal parts customer service through staff scheduling to cover business hours.
• Work with product support and manufacturing groups to source and stock internally manufactured product parts.
• Develop annual parts sales business plan and budget to include support to other Brandt branches.
• Work with the Sales departments to maximize cross marketing opportunities.

About You:

• Previous experience in a leadership role or as a parts technician, showcasing strong leadership abilities and a commitment to operational excellence.
• Passion for delivering exceptional customer service and driving satisfaction through effective Parts department management.
• Excellent interpersonal and communication skills, essential for building strong customer relationships and fostering a cohesive team environment
• Strong analytical and decision-making abilities to resolve issues promptly and effectively.
• Collaborative mindset with the capability to motivate and mentor team members toward achieving departmental goals
• Familiarity with parts management in a busy shop environment, preferably within agriculture or related industries.

About us:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.