Parts Interpreter / Customer Service

Workpac Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts across leading retailers

Wellbeing Hub access

Flare partnership offers

Job summary

WorkPac Group is partnering with a client in Ingleburn, NSW to recruit a Parts Interpreter / Customer Service Representative for a full-time role.

In this position, you will provide customer and technical support for products and parts, interpret parts, manage CRM and ERP workflows, and assist with quotations and deliveries. The role runs Monday–Friday, 7:00 AM–3:00 PM, offering a supportive team environment and opportunities to grow in mechanical equipment sectors.

Qualifications

• Customer service and parts interpretation experience.
• Knowledge of mechanical equipment, pumps, gensets, lighting, and diesel engines.
• ERP, CRM, and Microsoft Office experience.
• Ability to interpret parts and maintenance manuals.
• Strong communication, customer service, and organisational skills.
• Technical customer support or parts sales experience.
• Knowledge of M3 is highly regarded.

Responsibilities

• Provide customer and technical support for products and parts
• Handle customer enquiries, parts interpretation, and quotations
• Support sales and engine quotations
• Manage CRM cases, orders, and customer enquiries
• Process parts orders through the ERP system
• Track deliveries and coordinate with internal teams
• Maintain customer relationships and accurate records

Skills

Customer service

Parts interpretation

CRM experience

MS Office

Tools

M3

ERP software

Job description

Parts Interpreter / Customer Service Representative

Located in Ingleburn, NSW

Monday–Friday | 7:00 AM–3:00 PM

Full-Time Position

About Our Client

Our client is a leading provider of specialised lighting, pumping, power generation, and mechanical equipment solutions. They support a diverse range of industries by supplying quality equipment, spare parts, and technical services to meet customers' operational needs.

What You Will Be Doing

• Provide customer and technical support for products and parts
• Handle customer enquiries, parts interpretation, and quotations
• Support sales and engine quotations
• Manage CRM cases, orders, and customer enquiries
• Process parts orders through the ERP system
• Track deliveries and coordinate with internal teams
• Maintain customer relationships and accurate records

What You Will Need

• Customer service and parts interpretation experience
• Knowledge of mechanical equipment, pumps, gensets, lighting, and diesel engines
• ERP, CRM, and Microsoft Office experience
• Ability to interpret parts and maintenance manuals
• Strong communication, customer service, and organisational skills
• Technical customer support or parts sales experience
• Knowledge of M3 is highly regarded

What's in It for You?

• Full-time opportunity
• Supportive team environment
• My Benefits – Working with WorkPac means you can access major discounts across leading retailers, explore the Wellbeing Hub, as well as special offers through our partnership with Flare