Parts Interpreter & Customer Care Specialist

Eagers Automotive; Blacktown; On-site; AUD 55,000 - 75,000; Full time

Job summary

Eagers Automotive is seeking an experienced Parts Interpreter to join our team in New South Wales. You will handle phone inquiries from both retail and trade customers and support internal requests, using clear communication to ensure accurate parts identification and order processing.

NSW Driver Licence is required, and familiarity with the ERA (Pentana) system is highly valued. Join a team that values accuracy, customer care, and reliable service.

Qualifications

• Experience in customer-facing roles or parts interpretation.
• Clear, confident communication over the phone with multiple customers.
• Ability to interpret parts data and locate correct items quickly.

Responsibilities

• Answer phone enquiries about parts from retail and trade customers.
• Process internal requests related to parts and orders.
• Communicate clearly and accurately to ensure customer satisfaction.

Skills

Customer service

Communication

Interpreting parts data

Tools

ERA System (Pentana)

Job description

Eagers Automotive is seeking an experienced Parts Interpreter to join our team in New South Wales. You will handle phone inquiries from both retail and trade customers and support internal requests, using clear communication to ensure accurate parts identification and order processing.

NSW Driver Licence is required, and familiarity with the ERA (Pentana) system is highly valued. Join a team that values accuracy, customer care, and reliable service.