Automotive Parts Specialist & Customer Support

NAPA; Darwin; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Company-funded uniform

Team member discounts

Paid volunteer leave

Job summary

NAPA Australia is seeking a Parts Interpreter to provide accurate technical parts support to trade, industrial and mining customers. You will interpret parts, answer product questions, and help customers choose the right items while delivering friendly, reliable service.

This role involves processing orders, dispatching parts, promoting specials, and acting as the first contact for customers. You should have strong product knowledge, good computer skills and a collaborative, safety‑minded

Qualifications

• Strong technical parts knowledge and ability to explain complex information clearly.
• Proven customer service skills and a positive attitude.
• Comfortable using computer systems to assist customers and process orders.

Responsibilities

• Interpret parts for trade, industrial and mining customers.
• Process customer orders accurately and efficiently.
• Dispatch products and parts on time.
• Promote specials and promotions to customers.
• Arrange buy-ins and process customer credits as needed.
• Be the first point of contact for customers (in person and over the phone).

Skills

Parts interpretation

Customer service

Sales techniques

Job description

NAPA Australia is seeking a Parts Interpreter to provide accurate technical parts support to trade, industrial and mining customers. You will interpret parts, answer product questions, and help customers choose the right items while delivering friendly, reliable service.

This role involves processing orders, dispatching parts, promoting specials, and acting as the first contact for customers. You should have strong product knowledge, good computer skills and a collaborative, safety‑minded