Parts Interpreter - Construction

Hitachi Construction Machinery Australia; Milroy; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary package with potential overtime

Biannual bonuses

Employee perks program

Career growth in a global OEM

Health insurance discounts

Employee referral rewards

Parental leave policy

Training and development

Job summary

Hitachi Construction Machinery Australia is seeking a Parts Interpreter – Construction for a 12-month fixed-term role. You will handle parts enquiries, quotations, orders, and deliveries while maintaining inventory accuracy and supporting warehouse operations.

The role emphasizes safety, customer service, and cross-team collaboration to grow parts and equipment sales. Successful candidates will have experience in parts sales or customer service, strong communication skills, and familiarity with

Qualifications

• Experience in customer service, parts sales, inventory, warehousing, or a similar role.
• Strong communication and relationship-building skills.
• Customer-focused with a proactive and solutions-oriented mindset.
• Organised, detail-oriented, and able to manage multiple priorities.
• Familiar with ERP platforms such as Microsoft Dynamics or similar.

Responsibilities

• Deliver outstanding customer service and support for parts enquiries, orders, quotations, and deliveries.
• Build strong customer relationships with loyal customers in the construction equipment industry.
• Source, quote, invoice, and distribute parts accurately and efficiently.
• Maintain inventory accuracy and support warehouse operations when required.
• Champion workplace safety through active participation in WHS initiatives.
• Collaborate with internal teams to ensure customers receive timely and reliable service.
• Provide general branch administration and operational support as needed.

Skills

Customer service

Parts sales

Communication

Relationship building

Organised

ERP systems

Tools

Microsoft Dynamics

Job description

Hitachi Construction Machinery Australia is a leading global OEM in the design and manufacture of advanced construction and mining equipment. With over 75 years of engineering excellence, Hitachi has built a reputation for innovation, reliability, and high-performance solutions. We are committed to safety, sustainability, and delivering outstanding customer support, offering rewarding career opportunities in a dynamic and essential industry.

Reporting to the Parts Manager, the Parts Interpreter – Construction is a 12 month Fixed Term opportunity to play a key role in supporting customers across the construction and equipment sectors by delivering exceptional service, parts support, and sales solutions. This position is responsible for managing parts enquiries, quotations, order processing, inventory coordination, and identifying opportunities to grow parts and construction equipment sales.

About The Opportunity

As a key member of the team, your responsibilities will include:

• Deliver outstanding customer service and support for parts enquiries, orders, quotations, and deliveries.
• Build strong customer relationships with loyal customers in the construction equipment industry.
• Source, quote, invoice, and distribute parts accurately and efficiently.
• Maintain inventory accuracy and support warehouse operations when required.
• Champion workplace safety through active participation in WHS initiatives and maintaining a clean, organised work environment.
• Collaborate with internal teams to ensure customers receive timely and reliable service.
• Provide general branch administration and operational support as needed.

To Be Successful You Will Need

• Experience in customer service, parts sales, inventory, warehousing, or a similar role.
• Strong communication and relationship-building skills.
• Customer-focused with a proactive and solutions-oriented mindset.
• Organised, detail-oriented, and able to manage multiple priorities.
• Comfortable using computer systems such as Microsoft Dynamics or similar ERP platforms.
• Committed to safety, teamwork, and delivering high-quality service.
• Flexible and willing to support a variety of branch and operational activities.

Hitachi Benefits - What's in it for you?

• Rewarding Salary Package: Competitive hourly rate + potential overtime + company biannual bonuses!
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.