Parts Interpreter

Penske Australia & New Zealand; Darwin; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work arrangements

Onsite parking

Accredited Training & Development

Competitive Remuneration

Reward and Recognition Programs

Employee Assistance Program

Paid Parental Leave

Employee Referral Program

Discounts from retailers

Job summary

Penske Australia & New Zealand is seeking a Senior Parts Advisor/Parts Interpreter for their Darwin branch. This role involves mentoring Parts Advisors, implementing sales strategies, and ensuring customers receive accurate parts support.

The ideal candidate will have a strong background in parts interpreting, customer service, and inventory management. Penske offers a great working environment and benefits including flexible work arrangements and employee discounts.

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Qualifications

• Minimum 2 years' experience in a parts interpreting or related role.
• Strong knowledge of MTU, Detroit Diesel, Allison and related product lines.
• Understanding of internal combustion engines essential.

Responsibilities

• Guide Parts Advisors day to day and support sales strategies.
• Respond to customer enquiries at the counter and over the phone.
• Increase and maximise parts sales including coolant and oil.

Skills

Customer service

Parts interpreting

Communication skills

Inventory management

Technical literature interpretation

Education

High School Certificate

Certificate in Parts Interpreting

Tools

Outlook

Word

Excel

Job description

Take the next step in your parts career with an opportunity to mentor others, support strategic growth, and play a key role in delivering exceptional customer service. We're seeking an experienced Senior Parts Advisor / Parts Interpreter to join our Darwin branch.

In this role, you'll guide Parts Advisors day to day, support the development and implementation of sales strategies, and ensure our customers receive accurate, timely and professional parts support. You'll also provide expert parts interpreting services across the Parts, Service and Sales departments while helping to maintain strong inventory flow and operational efficiency.

About the Role

• Providing daily mentoring, coaching and support to Parts Advisors to maintain high customer service standards.
• Acting as 2IC to the Parts Manager, stepping in during leave or absence.
• Responding to customer enquiries at the counter and over the phone, ensuring accurate parts identification.
• Increasing and maximising parts sales, including associated products such as coolant and oil.
• Monitoring customer back orders and reviewing them weekly to maximise sales opportunities.
• Building strong customer relationships and promoting the use of genuine parts.
• Staying up to date with product developments and using this knowledge to support customers and the team.
• Supporting inventory management, including stock monitoring, forecasting and order review.
• Making recommendations on stock levels and inter branch transfers.
• Participating in stocktakes and parts call outs as required.
• Using up selling and cross selling methods to grow sales and promote new products.
• Making outbound calls when required to promote products, improvements and promotions.

About You

• High School Certificate; progress toward a Certificate in Parts Interpreting is desirable.
• Minimum 2 years' experience in a parts interpreting or related role.
• Strong knowledge of MTU, Detroit Diesel, Allison and related product lines.
• Understanding of internal combustion engines (essential) and automatic transmissions (preferred).
• Ability to read and interpret catalogues, bulletins and technical literature.
• Solid understanding of parts warehousing principles.
• Competent computer skills, including Outlook, Word and Excel.
• A proactive, customer focused mindset with strong communication skills.

Why choose Team Penske?

At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

• Flexible work arrangements that work for the individual and the business
• Onsite parking
• Accredited Training & Development Programs
• Commitment to providing the highest levels of safety, technical and leadership training
• Competitive Remuneration
• Reward and Recognition Programs
• Employee Referral Program - generous employee referral fees.
• Employee Assistance Program.
• Family Friendly Benefits including Paid Parental Leave
• Penske Perks: save $1000's with access to discounts from your favourite retailers

About Penske in Australia & New Zealand

Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia.

Penske Australia & New Zealand is a leading supplier of the world's finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture.

And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services.

We value and embrace diversity, equity, and inclusion in everything we do. If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know.

Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.