CAT Parts Interpreter: Customer-Focused Parts Sourcing Pro

Westrac; Bunbury; Presencial; AUD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Parental Leave

Novated Leasing

Income Protection Insurance

600+ Retail Discounts

Descripción de la vacante

WesTrac Bunbury is seeking a Parts Interpreter on a full-time basis. Based in Bunbury, WA, this residential role focuses on receiving customer orders for Caterpillar parts and handling enquiries via phone, email and walk-ins to ensure accurate and timely processing for loyal customers.

The role requires excellent customer service, attention to detail, and the ability to work under pressure while coordinating with Workshop, Field Service and Account Managers to deliver a seamless experience.

Formación

• Experience in parts interpretation or store roles is advantageous.
• Excellent customer service across face-to-face, phone and email.
• High accuracy and attention to detail when sourcing and matching parts.
• Strong organisation in a fast-paced, high-volume setting.

Responsabilidades

• Source and maintain CAT merchandise for internal accounts and customers.
• Interpret customer part requirements for trucks, machinery, construction and mining equipment.
• Source and expedite parts locally and internationally, ensuring timely fulfilment from order to delivery.
• Manage customer enquiries through walk-ins, phone and email with a focus on high-quality service.
• Support internal departments including Workshop, Field Service and Account Managers.
• Escalate issues appropriately and maintain communication to prevent delays or errors.
• Maintain a proactive, dependable approach and ability to work under pressure.

Conocimientos

Customer service

Attention to detail

Communication

Problem-solving

Multitasking

Computer literacy

Herramientas

Multiple systems

Descripción del empleo

WesTrac Bunbury is seeking a Parts Interpreter on a full-time basis. Based in Bunbury, WA, this residential role focuses on receiving customer orders for Caterpillar parts and handling enquiries via phone, email and walk-ins to ensure accurate and timely processing for loyal customers.

The role requires excellent customer service, attention to detail, and the ability to work under pressure while coordinating with Workshop, Field Service and Account Managers to deliver a seamless experience.