Parts Advisor: Fast-Paced Auto Parts & Upsell Focus

LMM Holdings Pty Ltd; Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

LMM Holdings Pty Ltd SD Parts, part of Sime Motors Australia, is seeking a customer-focused Parts Advisor to join our Parts Department. You’ll interpret and process parts orders, manage inventory, and deliver high levels of service to retail and workshop customers in a fast-paced automotive environment.

You’ll play a key role in supporting department performance and contributing to gross profit and customer satisfaction targets.

Qualifications

• Experience in automotive parts, retail, or a similar customer-facing role.
• Strong customer service and communication skills.
• High attention to detail with accurate invoicing and paperwork.

Responsibilities

• Process parts orders, accessory requests, and trade quotations accurately and on time.
• Ensure prompt service to retail, trade, and workshop customers.
• Maintain accurate records, back-order management, and internal tracking files.
• Liaise closely with technicians, service advisors, and warehouse staff.
• Maintain a clean, organised, and professional Parts counter environment.
• Provide accurate parts advice and identify opportunities to upsell where appropriate.
• Ensure WHS compliance and adherence to Sime Motors Australia policies.

Skills

Customer service

Attention to detail

Communication skills

Organised

Team-oriented

Driver's licence

Job description

LMM Holdings Pty Ltd SD Parts, part of Sime Motors Australia, is seeking a customer-focused Parts Advisor to join our Parts Department. You’ll interpret and process parts orders, manage inventory, and deliver high levels of service to retail and workshop customers in a fast-paced automotive environment.

You’ll play a key role in supporting department performance and contributing to gross profit and customer satisfaction targets.