Partner Success Manager

Access4 Pty; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Work from home flexibility

Job summary

Access4 is looking for a Partner Success Manager to join the Melbourne team. You will own a portfolio of partners from onboarding through renewal, building trusted relationships with Business Managers, Finance teams and other leaders.

You will work with the Regional Manager to drive adoption, manage renewals, and identify growth opportunities. A flexible work arrangement with home-based days is offered, and travel to partner sites is expected.

Qualifications

• Three years of experience in account management or customer success.
• Ability to talk with senior stakeholders and guide customers through change.
• Commercial mindset with the ability to turn opportunities into results.
• Based in Melbourne or willing to travel regularly.

Responsibilities

• Lead onboarding, set launch goals and coordinate system setup.
• Develop tailored communication and marketing plans to drive adoption.
• Identify account growth, upgrades and upsell opportunities with the Regional Manager.
• Own renewals, check-ins and annual partner reviews.
• Monitor account health, address risks and share feedback with internal teams.
• Represent the business at partner and industry events.

Skills

Account management

Customer success

CRM

Stakeholder management

Tools

CRM software

Job description

Partner Success Manager – Melbourne Team

Enjoy building relationships, spotting opportunities and helping customers get more value from a partnership?

We’re working with a growing Australian fintech business that already has an impressive track record locally and overseas. Picture yourself as a Partner Success Manager in their Melbourne team, supporting their next stage of growth.

The Opportunity

You’ll own a portfolio of partners from launch through to renewal, building trusted relationships with Business Managers, Finance teams and other leaders.

Working alongside the Regional Manager, you’ll help new partners get off to a strong start, grow adoption within existing accounts and keep partners engaged for the long term.

A dedicated Support Team handles day‑to‑day family queries, giving you time to focus on relationships and results. You’ll also have the opportunity to help shape partner success processes as the function evolves.

What You’ll Be Doing

Your role will focus on three key areas: launch, grow and retain. You’ll:

• Lead onboarding, agreeing launch goals, coordinating system setup and supporting staff training and communications.
• Build tailored communication and marketing plans to increase adoption.
• Identify account growth, upgrade and upsell opportunities, working closely with the Regional Manager.
• Own renewals, regular check‑ins and annual partner reviews.
• Monitor account health, address risks early and share partner feedback with internal teams.
• Visit partners regularly and represent the business at partner and industry events.

About You

You bring at least three years of experience in account management or customer success, ideally with ownership of retention, renewal or growth targets.

You’re someone who earns trust, stays organised and follows through. You’re comfortable talking with senior stakeholders, guiding customers through change and balancing several accounts and launches at once.

You’ll also bring:

• A commercial mindset and the ability to turn opportunities into results.
• Strong written and verbal communication.
• Attention to detail and good CRM habits.
• Initiative and confidence working in an evolving business.
• A Melbourne or surrounding‑area base and willingness to travel regularly.
• Experience in payments, fintech or SaaS would be a bonus.

You’ll have flexibility to work from home, while also gaining exposure to the executive team.

The Partner Success Manager at Access4

The Partner Success Manager at Access4 is a critical position within the sales team, focused on providing responsive support to our partners. The role ensures partners have the resources and assistance they need to effectively use our cloud communication solutions. By addressing partner inquiries and coordinating internally to resolve issues, the PSM plays a crucial part in maintaining strong relationships and supporting the overall success of both our partners and Access4.

About Access4

Founded in 2016, Access4 started with a vision to bring unified Communications to the MSP market; an automated, singular platform to sell, provision and invoice customers. Today, this platform is known as SASBOSS® and sets the benchmark as an industry standard in middleware to help deliver best of breed vendors and end‑to‑end partner enablement for service providers.

We live and breathe our slogan of Innovate, Empower and Partner which represents our commitment to the channel community and drives the growth of the business. As a team, we embrace genuine conversations, a high performing culture and alignment between all areas of the business. This commitment to both product and service excellence in addition to our customer first, partner success mentality exemplifies why we are famous in the channel.

Our Purpose:

Empowering businesses to deliver a world that works from anywhere

Our Vision:

Access4’s vision is to be the ICT industry’s partner of choice for Cloud Unified Communications Solutions and support services

Specific Accountabilities

• CRM Management
• Administration, organisation, and processing of sales meeting & activities
• Assist the Sales Leadership in admin related to new business opportunities
• Develop and maintain relationships with all stakeholders involved in the sales process
• Act upon inbound sales activities
• Maintain call lists
• Identify opportunities within Sales Operations