Partner Success Coordinator (Dutch Speaking), VintedGo Member Support

Vinted; Colac; Hybrid; AUD 56,000 - 76,000; Full time

Benefits offered by this job

Share options

25 days annual leave

Latest MacBook

Mental health support and EAP

Team-building events

Home office budget: €540

Lunch benefit

Company bike leasing

Flexible benefits budget

Work from Home allowance

Personal shopping budget

Pension plan

NS Business Card

Dog-friendly office

Job summary

Vinted is seeking a Partner Success Coordinator to manage high-priority VintedGo partner support cases and balance policy with partner satisfaction. You will collaborate across Operations, Legal, Finance, and Sales to improve processes and service quality.

You’ll focus on Dutch-speaking partners, with potential expansion to other markets, reporting to the Partner Support Manager in a dynamic, hybrid work setting.

Qualifications

• Experience in customer support/complaint handling.
• Fluent in English and Dutch (written and spoken).
• Ability to assess complex issues and identify root causes.
• Excellent written and verbal communication to explain solutions clearly.
• Strong stakeholder-management skills and collaboration.
• Strong problem solving and attention to detail.

Responsibilities

• Be the main contact for complex, high-priority partner support cases, incidents, and alerts.
• Coordinate between partners and internal teams, including management, Operations, Legal, Finance, and Sales.
• Improve operational processes while balancing compliance, regulations, and partner satisfaction.
• Maintain and update the support knowledge base for agents.
• Work with cross-functional teams to improve efficiency, compliance, and service quality.
• Support agents’ development through feedback, knowledge sharing, and quality initiatives.
• Analyse partner contact trends to drive improvements, reduce friction, and increase efficiency, including through automation.
• Contribute to the launch of new services and strategic initiatives as a CS representative.
• Primarily you will work with the Netherland Partners with an opportunity to expand into other VintedGo markets.

Skills

Customer support

Dutch language

English proficiency

Stakeholder management

Problem solving

Communication skills

Job description

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe's leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

As Partner Success Coordinator, you will be responsible for managing high-priority, complex VintedGo Partners' support cases, balancing company policies and Partner satisfaction. The Support team plays a strategic role in VintedGo operations, so your role will directly impact service reliability and reputation.
You will work in VintedGo Support Vertical Team, focusing on improving Partner and Customer experience through case analysis and real-time problem solving, process development and improvements, effective escalations' management and co-creation with internal and external stakeholders to improve how we service our Partners. You will report to the Manager of Partner Support, and work with teammates from different Vinted offices. Your stakeholder network goes as far as Operations, Vendor Management, Sales & Acquisition and Senior Leaders.

In this position, you’ll

• Be the main contact for complex, high-priority partner support cases, incidents, and alerts.
• Coordinate between partners and internal teams, including management, Operations, Legal, Finance, and Sales.
• Improve operational processes while balancing compliance, regulations, and partner satisfaction.
• Maintain and update the support knowledge base for agents.
• Work with cross-functional teams to improve efficiency, compliance, and service quality.
• Support agents’ development through feedback, knowledge sharing, and quality initiatives.
• Analyse partner contact trends to drive improvements, reduce friction, and increase efficiency, including through automation.
• Contribute to the launch of new services and strategic initiatives as a CS representative.
• Primarily you will work with the Netherland Partners with an opportunity to expand into other VintedGo markets.

About you

• Have experience in customer support/complaint handling.
• Fluent in English and Dutch (written and spoken).
• Able to assess complex issues and relevant data points, identify root causes, and implement effective solutions.
• Have excellent written and verbal communication skills to explain solutions clearly and calmly, even in challenging situations.
• Have strong stakeholder-management skills and are able to effectively collaborate to reach results,
• Strong problem solving and attention to detail skills.
• Comfortable working in a fast-paced, evolving environment.

Work perks

• The opportunity to benefit from our share options programme
• 25 days of paid annual leave
• Newest MacBook models
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Frequent team-building events
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Lunch benefit per working day
• Company bike leasing scheme
• Monthly budget for a flexible benefits platform
• Work from Home allowance
• A personal monthly budget for shopping on Vinted
• Collective Defined Contribution Pension plan
• NS Business Card for your commute to the office by public transport
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We've adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It's up to you and your team to decide on the exact days you'll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The annual gross salary range for this position excluding 8% holiday pay is: €34.600 — €46.800 EUR