Content Strategist, Help Content & VOC

Vinted; Colac; Hybrid; AUD 45,000 - 61,000; Full time

Benefits offered by this job

Share options

25 days holiday

Home office budget €540

Private health insurance

Pension plan

Employee Assistance Program

Team events

Monthly shopping budget

Dog-friendly office

Gym access

Job summary

Vinted is seeking a Content Designer to join the Help Experience team. You will develop self-help content strategies, shape the Help Centre UX, and translate ideas into clear, actionable content for our members while collaborating with product, legal, and research teams.

This temporary maternity-cover role is based with a hybrid setup across Vilnius and Berlin, offering a learning budget, home-office support, and a friendly, dog‑friendly office culture; the gross monthly salary ranges from

Qualifications

• Experience creating content for digital products (including user flows, infographics, SEO, and A/B testing).
• Strong copywriting and editing skills with clear communication.

Responsibilities

• Develop self-help content strategies to help members solve issues.
• Enhance Help Centre content structure and UX.
• Translate ideas into clear, meaningful content for users.
• Identify opportunities for content improvements via data analysis.
• Coordinate analyses with product, legal, and research teams.
• Manage multiple projects seamlessly.

Skills

Content strategy

Copywriting

Editing

UX content

A/B testing

Project management

Stakeholder collaboration

Autonomy

Tools

Content management tools

Job description

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre‑loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second‑hand fashion and a go‑to destination for all kinds of pre‑loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick‑up and drop‑off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high‑value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

Help Experience domain at Vinted is on a mission to create an effortless, scalable, and cost‑effective help experience for our members. We aim to empower them to solve any queries or issues by developing and improving our self‑help tools. To support that mission, Help Experience has a team of around 60 people working in the Vilnius and Berlin offices.

The Content Strategy & Performance team is responsible for providing high‑quality, accurate, and up‑to‑date information in our self‑help tools, currently including Help Centre, Auto - Replies and Chatbot. This enables our members to find quick answers to any issues or questions they encounter while using our platform.

The role is a temporary cover for a maternity leave, open November’26 - September ’28

In this position, you’ll

• Develop self‑help content strategies and tactics to help members effortlessly solve issues and advocate for the most appropriate content solutions and strategies when working with product teams and other departments
• Enhance the Help Centre's content structure and usability, focusing on content placement and user experience (UX) improvements
• Translate ideas into clear and meaningful content that enables our members to find answers easily
• Identify opportunities for content improvements and experimentation (A/B testing) by conducting thorough content and data analysis
• Act as a liaison between our team and the product, legal, and research teams, coordinating analyses, providing assistance as needed, and synthesizing user insights related to content
• Manage multiple projects, seamlessly switching between them as needed

About you

• Proven experience in diverse content creation and management techniques for digital products (including user flows, infographics, SEO, and A/B testing) would be a significant benefit
• High level of autonomy and ability to make independent decisions
• Proven problem‑solving skills in content strategy, showcasing innovative solutions
• Ability to interpret different research and analyses to inform content strategies and tactics
• Proficient in copywriting and editing, with clarity in both written and verbal communication
• A collaborative person who can build good working relationships with various stakeholders
• Strong organisational and time management skillsCurious and willing to learn about new methods for improving content effectiveness

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Pension plan with flexible contribution options and a matching contribution from Vinted
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team‑building events
• A personal monthly budget for shopping on Vinted
• A dog‑friendly office
• At Vilnius office: gym & in‑house meals at friendly prices
• At Kaunas office: a monthly lunch allowance, and an in‑house lunch and breakfast once a week

Working at Vinted

Workation policy

Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non‑EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual learning budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2‑year period to support your personal and professional development.

Hybrid work

Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

The gross monthly salary range for this position is:

€2.483 — €3.358 EUR