Content & Appeals Specialist, Trust & Safety Operations

Vinted; Colac; Hybrid; AUD 24,000 - 36,000; Full time

Benefits offered by this job

Share options programme

25 working days of holiday

MacBook models

Private health insurance

Office gym access

Home office budget €540

EAP and mental health support

Dog-friendly office

Job summary

Vinted seeks a Moderation Specialist within Trust & Safety Operations to moderate listings across fashion, lifestyle and electronics at scale, ensuring content integrity and platform safety. You will review flagged content, follow procedures, and contribute to a trusted online marketplace.

The role emphasizes detail orientation, English communication, and adaptability in a hybrid work setup with opportunities for professional growth and a comprehensive benefits package.

Qualifications

• Detail-oriented with strong time management and accuracy.
• Clear written and spoken English (B2+) communication.
• Independent, adaptable, and resilient; comfortable with shift work.
• Team player who collaborates and learns from colleagues.
• Open to feedback and continuous improvement.
• Interested in fashion, lifestyle, electronics with brand verification focus.

Responsibilities

• Review large volumes of flagged content and make swift, informed decisions.
• Shift between tasks to maintain a seamless moderation process.
• Work in a fast-paced environment and adapt to change.
• Operate within shift schedules to support continuous moderation.
• Collaborate with the team; share insights to improve processes.
• Moderate content across Fashion, Lifestyle, and Electronics groups.

Skills

Attention to detail

English (B2+)

Shift work

Teamwork

Adaptability

Customer support experience

Job description

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position

Join our team as a Moderation Specialist in Trust & Safety Operations within the Scaled Moderation stream, where you'll play a crucial role in maintaining a safe, clean, and reliable catalogue for our community. Your focus will be on moderating listings across the fashion, lifestyle, and electronics categories, ensuring content integrity and platform safety. You'll be at the forefront of content moderation, leveraging your keen attention to detail and passion for sustainability to uphold our quality standards. This position offers you the opportunity to make a meaningful impact by efficiently managing content at scale and contributing to a trusted online marketplace.

In this position, you’ll

• Quickly review and assess large volumes of flagged content, making swift, informed decisions to ensure a safe and reliable marketplace.
• Shift between different tasks as needed to maintain a seamless moderation process.
• Thrive in a fast-paced environment by learning quickly and adapting to constant change.
• Operate within a shift-based schedule to support continuous content moderation.
• Collaborate closely with your team to support each other, exchange insights, and enhance the moderation process.
• Moderate content across Fashion, Lifestyle, and Electronics categories, staying informed about industry trends and sharing knowledge.
• Contribute to impactful side projects that benefit the team and department's overall processes.
• Continuously grow your expertise in trust and safety through engaging in professional development opportunities.
• Screen, monitor, and assess potentially risky content to uphold platform safety.
• Handle system-generated reports efficiently, ensuring platform safety with no direct user interaction.
• Make quick, accurate decisions by following established procedures and maintaining high quality standards.

About you

• Detail-oriented with strong time management skills; consistently deliver accurate, high-quality work.
• Communicate clearly in English (B2+), both written and spoken.
• Independent, adaptable, and resilient; comfortable with shift work and changing priorities in a fast-paced environment.
• Team player who collaborates well with others and is open to learning from more experienced colleagues.
• Open to feedback and committed to continuous learning and improvement.
• Interested in trends in fashion, lifestyle, and electronics, with a strong focus on brand verification.
• Contribute positively to the team by being accountable, solving problems, and sharing feedback to improve tools and processes.
• May have or be developing expertise in areas like counterfeit detection, electronics, or account moderation - customer support experience is a strong plus.

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is €1,350 - € 1,992 gross per month.