Participant Support & Coordination Specialist

Talent; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

Talent in Adelaide seeks a Participant Support Officer on an initial contract through December 2026. The role focuses on setting priorities, managing workflow, and delivering clerical, administrative, and research tasks under leadership oversight.

You will handle inquiries, support participants and stakeholders, and help balance safeguarding with sustainability objectives while contributing to reform implementation.

Qualifications

• Excellent communication and listening skills.
• Ability to interpret guidance material and apply procedures.
• Ability to manage multiple requests and priorities.

Responsibilities

• Address straightforward complex enquiries with limited guidance.
• Manage workflow from allocated work using team processes.
• Refer matters to other areas when required to meet objectives.
• Analyse and manage workflow; propose workload allocations.
• Make outbound calls to participants, providers and stakeholders.
• Undertake suitability assessments for planning streams.
• Resolve participant matters and escalate complex tasks as needed.
• Assist with project planning, research, and reporting.
• Collaborate within a team and support peers.

Skills

Strong communication

Active listening

Stakeholder liaison

Policy framework knowledge

Prioritisation

De-escalation

Team support

Analytical thinking

Job description

Talent in Adelaide seeks a Participant Support Officer on an initial contract through December 2026. The role focuses on setting priorities, managing workflow, and delivering clerical, administrative, and research tasks under leadership oversight.

You will handle inquiries, support participants and stakeholders, and help balance safeguarding with sustainability objectives while contributing to reform implementation.