Participant Liaison Officer

RGIT Australia; Bundaberg; On-site; AUD 70,000 - 80,000; Full time

Job summary

IDSS Bundaberg Hub is seeking a dedicated Participant Liaison Officer to connect participants, families and teams, ensuring supports meet individual goals and promote independence. You will help guide Lifestyle Mentors and ensure documentation, reporting and on-call duties are managed effectively.

This full-time position requires strong people skills, organisation and a practical, solutions-focused approach, with a focus on delivering high-quality, person-centred supports in the Bundaberg

Qualifications

• Experience in disability, community services or similar environment.
• Excellent verbal and written communication skills.
• Strong organisational skills and ability to meet deadlines.
• Knowledge of NDIS, legislation and Safeguards.

Responsibilities

• Build positive relationships with participants, families and team members.
• Monitor outcomes and ensure supports align with individual goals.
• Complete participant documentation, reporting, administration and data entry.
• Coordinate communication among participants, families, support workers and stakeholders.
• Support roster changes and ensure efficient use of resources.
• Coach Lifestyle Mentors to deliver high-quality supports.
• Collaborate with HR to ensure right skills and behaviours.
• Assist planning and delivery of individualized services.
• Maintain NDIS compliance and Code of Conduct.
• Keep participant files accurate and current.
• Participate in rotational on-call roster.

Skills

Disability sector experience

Verbal and written communication

Organisational skills

Stakeholder engagement

NDIS knowledge

Education

Certificate III in Disability or Individual Support

Tools

Microsoft Office

Job description

Bundaberg, Queensland 4670, Australia A$70,000 - A$80,000

Full-time Permanent Mid-level Senior

Posted 28 Aug 2026

Description

Integrated Disability Support Services (IDSS) | Bundaberg, QLD

Make a difference where it really counts

Integrated Disability Support Services is seeking a passionate and capable Participant Liaison Officer (PLO) to join our team at our Bundaberg Hub.

This is a full-time role for someone who genuinely enjoys working with people, building strong relationships and helping ensure participants receive high-quality, individualised support.

As a PLO, you’ll play a key role in connecting participants, families, support teams and IDSS management. You’ll help make sure supports are working well, participant goals remain front and centre, and our Lifestyle Mentors have the guidance and support they need to deliver great outcomes.

The role is designed to help the people we support live their best lives by encouraging independence, community participation and meaningful progress toward their individual goals.

What you’ll be doing

You’ll work closely with participants, families, guardians, advocates and our internal teams, with responsibilities including:

• Building positive relationships with participants, families and team members
• Monitoring participant outcomes and ensuring supports align with individual goals
• Completing participant documentation, reporting, administration and data entry
• Coordinating communication between participants, families, support workers and other stakeholders
• Supporting roster changes and helping ensure effective use of available resources
• Coaching and mentoring Lifestyle Mentors to help deliver high-quality supports
• Working collaboratively with HR to ensure support teams have the right skills, qualifications and behaviours
• Supporting the planning and delivery of innovative, individualised services
• Maintaining compliance with NDIS requirements and the IDSS Code of Conduct
• Ensuring participant files and documentation are accurate and current
• Participating in an on-call roster on a rotational basis

About you

We’re looking for someone who can combine strong people skills with organisation, initiative and sound judgement.

You’ll ideally bring:

• Experience working within disability, community services or a similar environment
• Excellent verbal and written communication skills
• Strong organisational skills and the ability to meet deadlines
• Confidence communicating with participants, families, stakeholders and support teams
• The ability to build rapport and positive working relationships
• Knowledge of the NDIS, relevant legislation and the Quality and Safeguards Framework
• Intermediate to advanced Microsoft Office skills
• A practical, solutions-focused approach and willingness to jump in where needed

A Certificate III in Disability or Individual Support is preferred but not essential.

At IDSS, our work is about much more than delivering supports.

Our vision is to build independence, empower resilience and strengthen community connections for vulnerable members of our community. We value Purpose, Opportunity and Passion, and we want our team members to feel that their work genuinely contributes to lasting change.

You’ll be joining a passionate, committed team where good ideas are encouraged, relationships matter and no two days are exactly the same.

The important bits

Position: Participant Liaison OfficerEmployment: Full TimeLocation: IDSS Bundaberg HubReports to: Management TeamAdditional requirement: Participation in a rotational on-call roster

If you’re passionate about supporting people to achieve meaningful outcomes and enjoy combining participant engagement, coordination and team leadership, we’d love to hear from you.

Company Overview

IDSS is a disability support provider with Community Hubs in Bundaberg, Childers and the Sunshine Coast. We deliver a range of supports to people with a disability including: Supported Independent Living Community Access (both individual and group support) Respite We’re five years old now, and we wouldn’t have made it to where we are without the participants we support and the commitment and hard yakka of our extraordinary staff. We are looking for Lifestyle Mentors to work across our communities.