Participant Liaison Officer: Empower Independence

RGIT Australia; Bundaberg; On-site; AUD 70,000 - 80,000; Full time

Job summary

IDSS Bundaberg Hub is seeking a dedicated Participant Liaison Officer to connect participants, families and teams, ensuring supports meet individual goals and promote independence. You will help guide Lifestyle Mentors and ensure documentation, reporting and on-call duties are managed effectively.

This full-time position requires strong people skills, organisation and a practical, solutions-focused approach, with a focus on delivering high-quality, person-centred supports in the Bundaberg

Qualifications

• Experience in disability, community services or similar environment.
• Excellent verbal and written communication skills.
• Strong organisational skills and ability to meet deadlines.
• Knowledge of NDIS, legislation and Safeguards.

Responsibilities

• Build positive relationships with participants, families and team members.
• Monitor outcomes and ensure supports align with individual goals.
• Complete participant documentation, reporting, administration and data entry.
• Coordinate communication among participants, families, support workers and stakeholders.
• Support roster changes and ensure efficient use of resources.
• Coach Lifestyle Mentors to deliver high-quality supports.
• Collaborate with HR to ensure right skills and behaviours.
• Assist planning and delivery of individualized services.
• Maintain NDIS compliance and Code of Conduct.
• Keep participant files accurate and current.
• Participate in rotational on-call roster.

Skills

Disability sector experience

Verbal and written communication

Organisational skills

Stakeholder engagement

NDIS knowledge

Education

Certificate III in Disability or Individual Support

Tools

Microsoft Office

Job description

IDSS Bundaberg Hub is seeking a dedicated Participant Liaison Officer to connect participants, families and teams, ensuring supports meet individual goals and promote independence. You will help guide Lifestyle Mentors and ensure documentation, reporting and on-call duties are managed effectively.

This full-time position requires strong people skills, organisation and a practical, solutions-focused approach, with a focus on delivering high-quality, person-centred supports in the Bundaberg