Customer Experience Pro - Sports Venues (Casual/Part-Time)

State Sport Centres; Melbourne; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Free parking

MSAC Gym and Performance Membership (+

Family and friends discounts

Discount at SSCT food & beverage and‑/

Complimentary court hire for casual

Job summary

The State Sport Centres Trust (SSCT) is hiring a Customer Experience Officer at the State Netball and Hockey Centre in Parkville. You will be the first point of contact, delivering information about venues, memberships and services while promoting offerings and maintaining accurate records.

Role requires outstanding service, strong communication, teamwork, and flexibility to work early mornings, evenings and weekends. Pre-employment checks may apply.

Qualifications

• Outstanding customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Demonstrated computer literacy and attention to detail.
• Ability to work effectively within a team environment.
• Ability to confidently manage customer enquiries and resolve conflict.
• Flexibility to work a rotating roster including early mornings, evenings and weekends.
• Current Victorian Working with Children Check (Employee) or willingness to obtain one.

Responsibilities

• Communicate with customers in person, by phone and via email to provide information about venue services, programs and memberships.
• Deliver exceptional customer service and act as the first point of contact for patrons.
• Promote products, services and memberships to customers.
• Handle customer enquiries, feedback and complaints, escalating where required.
• Process transactions and maintain accurate records in accordance with SSCT procedures.
• Conduct venue tours and support patrons in accessing our facilities.
• Work collaboratively with teams across the venue to deliver a world-class customer experience.
• Support a safe environment by adhering to all health, safety and emergency procedures.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Teamwork

Conflict resolution

Flexibility

Computer literacy

Tools

MS Office

Job description

The State Sport Centres Trust (SSCT) is hiring a Customer Experience Officer at the State Netball and Hockey Centre in Parkville. You will be the first point of contact, delivering information about venues, memberships and services while promoting offerings and maintaining accurate records.

Role requires outstanding service, strong communication, teamwork, and flexibility to work early mornings, evenings and weekends. Pre-employment checks may apply.