Part-Time Poolside Heartist — Safe, Guest-Centric Service

Accor; Darwin; On-site; AUD 67,000 - 100,000; Full time

Benefits offered by this job

Learning opportunities

Incentive programs

Supportive team and leadership

Uniform provided

Career progression

Job summary

O'Brien is seeking a Customer Experience Leader to support the Service Centre Manager at the Berrimah Automotive Glass Service Centre. This full-time role includes Monday–Friday with occasional Saturdays and overtime paid, in a busy face-to-face customer service environment.

You will lead a team, drive service standards, and collaborate with stakeholders to ensure efficient operations and a positive customer journey.

Qualifications

• Proven ability to deliver outstanding customer experiences
• Experience leading or managing teams in busy settings
• Strong communication and engaging approach
• Resilience and adaptability in fast-changing environments
• Excellent time management and organisational skills
• Stakeholder engagement and influencing skills
• Solid IT skills, especially MS Office
• Automotive industry experience is desirable but not essential
• Demonstrated leadership and coaching capability

Responsibilities

• Support the Service Centre Manager and drive exceptional face-to-face customer service
• Lead and coach team members to deliver smooth operations
• Ensure effective stakeholder engagement and efficient workflows

Skills

Customer experience

Team leadership

Communication skills

Time management

Stakeholder engagement

MS Office

Job description

O'Brien® is seeking a motivated and customer‑focused Customer Experience Leader to support the Service Centre Manager and help drive exceptional face to face customer service and operations within our Berrimah Automotive Glass Service Centre.

Full Time | Monday–Friday + Occasional Saturdays (Overtime Paid)

Monthly Pay Cycle | Career Growth | Supportive Team

What You’ll Bring

• A genuine passion for delivering outstanding customer experiences
• Experience leading or managing teams in a busy environment
• Strong communication skills with a confident, engaging approach
• Resilience and adaptability in a fast‑changing environment
• Excellent time management and organisational skills
• Strong stakeholder engagement and influencing skills
• Solid IT skills, particularly with MS Office
• Automotive industry experience (highly desirable but not essential)
• Demonstrated leadership and coaching capability

The Perks

• Ongoing learning and development opportunities
• Incentive programs and recognition
• Supportive team and leadership
• Uniform provided
• Career progression within a respected national brand

Work Requirements

• Ability to work some Saturdays when required (overtime paid)
• Full Australian work rights required