Part-Time Medical Receptionist – Elevate Patient Experience

Epping Specialist Group; Melbourne; On-site; AUD 33,000 - 44,000; Part time

Job summary

Epping Specialist Group is seeking a friendly Medical Receptionist for a 15-month fixed-term, part-time role in Melbourne. Join our modern clinic with multiple specialists and provide high-quality front-desk support for patients and clinicians.

The role involves bookings, patient communication, referrals processing, and daily admin tasks. Prior medical reception experience is advantageous; training for Xestro software may be provided.

Qualifications

• Excellent communication, customer service, and interpersonal skills.
• Strong attention to detail and ability to manage multiple tasks efficiently.
• Experience in a medical specialist or general practice setting is highly desirable.
• Experience with Xestro software is an advantage (training can be provided).
• Basic to intermediate proficiency in Microsoft Office (Word and Excel).
• Positive attitude, reliability, and a genuine desire to contribute to a caring and professional team environment.

Responsibilities

• Welcome patients to the clinic in a friendly and professional manner.
• Manage appointment bookings, phone enquiries, and general patient communication.
• Process and scan referrals, results, and other documents; manage emails and correspondence.
• Liaise with external healthcare providers (GPs, specialists, hospitals, pathology, and radiology services).
• Process patient accounts, handle EFTPOS and cash payments, and complete end-of-day reconciliations.
• Provide general administrative support to the principal doctors as required.
• Communicate messages accurately to medical staff via phone, email, or in person.
• Maintain stock and order stationery and office supplies.
• Assist in keeping the clinic clean, tidy, and accessible at all times.

Skills

Communication

Customer service

Interpersonal skills

Attention to detail

Multitasking

Medical reception experience

Xestro software

MS Office

Tools

Xestro software

Microsoft Office (Word/Excel)

Job description

Epping Specialist Group is seeking a friendly Medical Receptionist for a 15-month fixed-term, part-time role in Melbourne. Join our modern clinic with multiple specialists and provide high-quality front-desk support for patients and clinicians.

The role involves bookings, patient communication, referrals processing, and daily admin tasks. Prior medical reception experience is advantageous; training for Xestro software may be provided.