Part-Time Front Office All-Rounder – Luxury Hotel

The Branksome Hotel & Residences; Sydney; On-site; AUD 65,000 - 78,000; Full time

Job summary

Accor Chatswood is seeking a polished Front Office Coordinator to deliver exceptional guest experiences in a luxury setting. You will manage daily front desk operations, reservations, and guest communications while upholding Accor brand standards and service excellence.

In this role, you will train and support Front Office staff, optimise room revenue through upselling, and ensure accurate guest accounts and reporting.

Qualifications

• Front desk and guest-facing experience in luxury or premium brands.
• Excellent communication and interpersonal skills for VIP guests.
• Proficiency with hotel management software and office tools.
• Organisational and multitasking abilities to keep Front Office operations smooth.

Responsibilities

• Supervise and coordinate daily Front Office operations in line with brand standards.
• Deliver warm, personalised guest service from pre-arrival to departure.
• Handle calls, emails and guest communications promptly and professionally.
• Manage reservations, rate enquiries, amendments and cancellations in PMS.
• Oversee check-in/check-out, billing and guest accounts.
• Support loyalty recognition and guest profiling per programme guidelines.
• Coordinate with Housekeeping for seamless guest experience.
• Prepare staff rosters and monitor shift handovers and performance.

Skills

People person

Professional demeanor

Tech-savvy

Administrative skills

Service experience

Tools

Property Management System (PMS)

Job description

Join the Face of Dental Boutique Chatswood!

Are you the person who lights up every room you walk into? Do you believe that first impressions are everything?

At Dental Boutique Chatswood, we don’t just fix smiles—we create life-changing experiences. We are a high-end, luxury dental brand looking for Front Office Coordinators who are as polished and professional as our clinics.

Ready to go? We’re offering an immediate start so you can begin your next career move now!

Who You Are

• A Natural People Person: You’re bright, bubbly, and genuinely love connecting with others.
• The Ultimate Professional: You thrive in a luxury environment and understand the level of detail required for a premium brand.
• Tech‑Savvy: You’re computer literate and pick up new software with ease.
• Admin Ace: You’re organised, efficient, and keep things running smoothly behind the scenes.
• Experienced in Service: Whether your background is in high‑end retail, hospitality, or travel, you know how to make a client feel like a VIP.

What’s in it for You?

• Full Training Provided: No dental experience? No problem. We provide comprehensive training to get you up to speed.
• Immediate Start: Step into your new role without delay
• Luxury Environment: Work in a stunning, world‑class clinic with a team that feels like family.
• Career Growth: Be part of a rapidly growing brand that values internal promotion and development.
• Culture First: We work hard, but we celebrate even harder.

Guest Experience & Operations

Supervise and coordinate daily Front Office operations in accordance with Accor brand standards, service procedures and hotel policies.

Deliver warm, personalised and professional guest service, ensuring a positive guest journey from pre‑arrival through to departure.

Manage incoming telephone calls, email enquiries and guest communications promptly and professionally, ensuring enquiries are directed to the appropriate department when required.

Handle room reservations, booking enquiries, amendments, cancellations, special requests and room allocation, ensuring all details are accurately recorded in the Property Management System (PMS).

Assist with reservation management, availability checks, rate enquiries and booking modifications in line with hotel procedures and revenue strategies.

Manage check‑in and check‑out procedures, room assignments, guest billing and payment transactions accurately and efficiently.

Respond to guest requests, complaints and service recovery situations with confidence, empathy and appropriate follow‑up.

Support Accor ALL loyalty recognition, membership enrolment and the delivery of personalised benefits in accordance with programme guidelines.

Monitor Front Office presentation, cleanliness, service delivery and compliance with Accor brand standards.

Coordinate closely with Housekeeping to ensure smooth daily operations and a seamless guest experience.

Maintain accurate guest profiles, reservation records, registration cards and relevant operational documentation.

Monitor arrivals, departures, VIP guests, special requests and group bookings to ensure appropriate preparation and coordination.

Support the effective use of hotel systems, communication tools and operational procedures to maintain service consistency.

People

Lead by example in delivering Accor's service culture and promoting a professional, guest‑focused approach.

Coach, support and guide Front Office colleagues, providing constructive feedback to maintain high service standards.

Assist with onboarding, training and development of new and existing team members.

Ensure team members understand reservation procedures, telephone etiquette, guest communication standards and Front Office systems.

Support effective shift handovers, daily briefings and communication of operational priorities.

Promote teamwork, accountability, attention to detail and a positive working environment.

Assist with task allocation and monitoring team performance to ensure operational requirements are met.

Support the Duty Manager and Front Office Manager in maintaining consistent service delivery across all shifts.

Ensure accurate processing of guest accounts, payments, deposits, refunds, invoices and billing adjustments in accordance with hotel procedures.

Complete daily balancing, cashiering, shift closure and required financial reporting accurately and within established deadlines.

Support room revenue optimisation through upselling, appropriate room upgrades and the promotion of available hotel products and services.

Assist with reservation enquiries and bookings in accordance with approved rates, availability, rate restrictions and revenue management strategies.

Identify opportunities to maximise room revenue while maintaining guest satisfaction and rate integrity.

Prepare staff rosters and review or approve timesheets within delegated authority and in line with business requirements.

Monitor reservation accuracy and booking channels to minimise errors, billing discrepancies and revenue leakage.

Follow Accor financial controls, cash‑handling procedures and internal policies.

Responsible Business

Comply with Accor's health, safety, security, privacy and responsible business requirements.

Identify, report and follow up on hazards, incidents, guest concerns and operational risks.

Protect guest information and ensure personal and payment data are handled confidentially and securely.

Follow hotel emergency procedures and assist with the safe management of incidents and emergency situations.