Part-Time Customer Service Team Lead (Industrial Safety)

Justrite Safety Group; Melbourne; On-site; AUD 45,000 - 65,000; Part time

Job summary

Justrite Australia is seeking a part-time Customer Service Leader for a 9-month Fixed Term Contract, onsite in Thomastown three days per week. You will head a dedicated team, drive key metrics, and partner with Sales and Marketing to enhance customer experience.

Ideal candidate has 5+ years in B2B customer service management, experience with Salesforce or similar CRM, and strong Excel/Office skills; travel nationally will be required.

Qualifications

• Minimum 5 years’ B2B customer service management experience.
• Willingness to travel nationally.
• Experience using Salesforce or a similar CRM system; strong Excel skills.

Responsibilities

• Lead and develop the Customer Service team to deliver exceptional service.
• Establish KPIs, processes, and best practices for responsiveness and resolution.
• Collaborate with Sales, Marketing and Operations to improve customer outcomes.
• Provide account management and support achievement of sales goals.
• Generate monthly reports and drive continuous improvement initiatives.
• Coach staff and manage performance with clear expectations.

Skills

Customer service management

CRM systems

MS Office

Tools

Salesforce

Excel

PowerPoint

Job description

Justrite Australia is seeking a part-time Customer Service Leader for a 9-month Fixed Term Contract, onsite in Thomastown three days per week. You will head a dedicated team, drive key metrics, and partner with Sales and Marketing to enhance customer experience.

Ideal candidate has 5+ years in B2B customer service management, experience with Salesforce or similar CRM, and strong Excel/Office skills; travel nationally will be required.